Hyatt House San Diego Sorrento Mesa

Nothing !

I reserved a night for my family yesterday 05/28 and when they arrived were treated horrible. They were denying my family access to the facility. I had paid for the room and my card was on file and all my family had to do it show up and check-in. Once my family member asked for a refund since they were denying access to the room they said the refund was not going to happen as they were not responsible. They wanted to steal the $211+ from me when they were the ones denying access to my family ! On top of that they asked my family to pay $60 for parking ! When it clearly said FREE parking ! I will NEVER be booking with them. Worst experience ever and I don’t recommend anyone to stay here if you want to get treated like shit and get your money stolen from you !

El desayuno, hay gran variedad

The room was clean, the breakfast was good, the staff was friendly and everything went smoothly.

There isn't a spa

Very disappointing experience due to staff conduct I stayed at Hyatt House San Diego (May 4–7, 2026) while my home was being fumigated. Unfortunately, the experience was overshadowed by a very poor interaction with hotel staff. At 11:30 PM on our last night, we received a call to our room from hotel operations instructing my wife to immediately move her car. This woke our entire family, including young children with school the next day. This was not an emergency and could have been handled in the morning or via a less disruptive method. When I went to the front desk to address this, the staff member (Alan Sanford) was confrontational, called me a “liar,” and implied I was trying to avoid parking charges. I had no issue paying and asked to be charged immediately—this was simply an oversight during a stressful family situation. The late-night disturbance and unprofessional behavior were completely unacceptable. This was the worst hotel experience I’ve had, despite traveling frequently for work. I hope Hyatt takes this seriously and improves how situations like this are handled.

The customer service was amazing and went above and beyond. They made my girlfriend and I very welcomed. We were celebrating our one year anniversary together and again, the staff had amazing details for us. I was not expecting such great hospitality. I thank everyone for our stay. The front office member who checked us in, the security guard and the ladies who were working the breakfast stations. Thank you! Also, the hotel is very clean, all the amenities were present and the noise levels were non-existing.