Hyatt House Scottsdale Old Town

Stayed at the Hyatt House to attend the Fiesta Bowl Championship. Reservation was prepaid with a Wednesday check in as plan was for arrival early Thursday morning . Confirmed in advance to set for previous day check in as arrival would be early Thursday morning. When I arrive my reserved room was given away however staff was able to quickly resolve and get me into a room. Everything went well until check out . Called front desk to pay for late check out which was confirmed . Around check out time manager who later identified himself as Gonzolo preceded to bang on the door . He advised my fiance we needed to get out and were past our time ,m. He was dismissive and did not allow my fiance to get a word in to explain the late check out confirmation . Noticing the situation was escalating i proceeded to deescalate by attempting to explain and again Gonzolo dominated the conversation and didnt give room for me to speak. I finally got him to give me a second and advised that we did speak to front desk as well as confirmed price in which Gonzolo likely realized we did infact communicate with staff . Rather than apologize for his dismissive , accusatory, and disrespectful he advised he would reprimand front desk for not properly communicating . As a manager Gonzolo needs customer service and de escalation training. He made what would of been a great stay , end on a sour note . His tone made us feel as if we were stealing money or doing something wrong . Horrible manager !

Polite staff, good breakfast, nice room! Location was perfectly located in the heart of Old Town Scottsdale, walkable to restaurants and shops.

Great location, the grounds have a nice resort feel, even being close to town

We've stayed a few times and keep coming back. The staff are friendly, the rooms clean and spacious, breakfast is great and we love the hot tub and firepit in the evening. All this within walking distance to Old Town Scottsdale!

The rooms were dirty. The carpet and furniture had stains on them. The tv does not have a guide. You are given a list of channels but have to stay on each one until you figure out what on. The info button did not say what show was on. Finding something to watch was a 20 minute process. The other big disappointment was on the website it lists a food menu for the H bar. There was no food only drinks. The place is perfectly positioned in the old town area. Close to everything. The kitchen with oven and regular size refigerator was awesome. We could bring back leftovers and eat them later. The staff were all very nice. Breakfast was ok; it was free so can't complain. The hotel needs some serious renovations.