Sonesta ES Suites Anaheim Resort Area

The breakfast was good. The timing was also good and I like the location. Your staff are exceptional, especially the receptionist. All the way from Nigeria, they made myself and my wife very comfortable and they were all supportive.

Property should have a dedicated taxi for assisting guests other than the use of Uber or lyft. I had some initial difficulties in getting started because I do not have a US line.

It was relatively clean and spacious.

Breakfast was terrible, staff seemed rushed and only gave us a sheet and a light blanket for the food out bed. When we asked for a full setting they gave us the same thing again. No pillows, so we had to share pillows from the main bed. I call r ahead of time to make sure the pool would be available since that is important to our family. They said it would absolutely be done by the time of our stay. When we got there we were informed that the pool was down and we could commute to another hotel to use their pool. This wasn’t a huge problem and I figured it would be a 5 minute walk or so since there were hotels all around. It was an 8 minute drive to the hotel that was providing the pool. If I had known this prior to checking in I would have cancelled and booked somewhere else.

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The location, the room was decent. The quick response of staff, when we needed more towels.

There was a bad smell in the lobby; coming from the grounds outside. Possibly the wood chips. Breakfast: no fresh fruits or hot tea…a lack of pastries and the oatmeal was watery. The staff did not keep everything stocked.

Price was reasonable, I called ahead to figure out security deposits and extra fees. Deposit was 100 but failed to mention have to pay for parking daily bc no where in Cali is ever free even staying on property. Breakfast was decent. Always had hot hot water which was lovely for someone who likes blazing hot showers. Liked that it wasn’t too far of a drive to Disney about 10 mins drive.

Pool was under construction whole week we were there which will continue til I believe July it will be back up. Wasn’t expecting parking fees daily charge Card to room deactivated and we had to walk all the through the front coming home late from Disney from parking in way back bc key wouldn’t work on any side door we tried then they told us it’s cause we went through the metal detector and their system is old so it messed up the card. (Didn’t figure that out til we had made it back to the room from carrying things) we just thought originally just key wouldn’t work on side doors due to how late it was. Only one trash can in the room which the one in the bathroom just had to use a bag for in the room. And also no ice makers on any floors so have to go to first floor and get a back of ice for your freezer. Nice having a full size fridge though.

It was great!

There was some construction work going on and it was a bit noisy