Sonesta ES Suites Anaheim Resort Area

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The location, the room was decent. The quick response of staff, when we needed more towels.

There was a bad smell in the lobby; coming from the grounds outside. Possibly the wood chips. Breakfast: no fresh fruits or hot tea…a lack of pastries and the oatmeal was watery. The staff did not keep everything stocked.

Price was reasonable, I called ahead to figure out security deposits and extra fees. Deposit was 100 but failed to mention have to pay for parking daily bc no where in Cali is ever free even staying on property. Breakfast was decent. Always had hot hot water which was lovely for someone who likes blazing hot showers. Liked that it wasn’t too far of a drive to Disney about 10 mins drive.

Pool was under construction whole week we were there which will continue til I believe July it will be back up. Wasn’t expecting parking fees daily charge Card to room deactivated and we had to walk all the through the front coming home late from Disney from parking in way back bc key wouldn’t work on any side door we tried then they told us it’s cause we went through the metal detector and their system is old so it messed up the card. (Didn’t figure that out til we had made it back to the room from carrying things) we just thought originally just key wouldn’t work on side doors due to how late it was. Only one trash can in the room which the one in the bathroom just had to use a bag for in the room. And also no ice makers on any floors so have to go to first floor and get a back of ice for your freezer. Nice having a full size fridge though.

It was great!

There was some construction work going on and it was a bit noisy

We decided to stay here for the convenience of our stay and amenities such as the kitchen. Upon arrival our first room was slightly dirty and we were in a bit of a rush to make it to our concert. The two individuals at the front Karen and unsure of the other employees name was exceptional in making the moment right. They sympathized with my girlfriend and made us feel comfortable to ask for help and it was a genuine experience. Typically since I myself work in customer service I could tell they were not bothered to help us at all. Throughout our stay they continued to make connections asking how we were doing and how our stay was. Pam was also an exceptional employee never seeming bothered by our questions and providing a helping hand. Overall wonderful stay. 10/10 would stay again simply because of the service.

Big room, very clean.

Very upset to find out the pool was not in order, completely drained. Kids were sad. Hotel didn't Mention this at all, no discount for the inconvenience either. AND we had to pay to park, crazy.

The location was good and the front desk staff were very friendly. We liked the kid play area by the breakfast area.

The rooms were very dirty. Stains everywhere, the floors were not cleaned and had stuff all over, the furniture and carpets were stained and had stuff spilled on them. They didn’t tell us their pool is closed, so we had to drive to another location.. that hotel was beautiful and clean and had SO much more for the price.