Holiday Inn Express Hotel and Suites Lake Charles by IHG

Pool looked great food was awesome lots parking

Parking with a trailer not a good place but we made it happen

The breakfast was ok. It had a good variety and the food was warm.

The pictures on the website of the rooms are very incorrect. I received the TEMU version of the hotel. The pillows and beds are not comfortable. We travel a lot and I am not one to complain about hotels but these were terrible and nothing like described. The carpet was super dingy. The bathroom was gross. There was mold and mildew in the shower. It looked like they had down a really bad job on a repair to the bottom of the tub and the paint or whatever they did the repair with was coming off when I was running my Childs bath and when I leaned over to try to wash her quickly while the water was running, that's when I noticed the mold and mildew in the corner and it was a lot. The lock on the door did not operate properly. I did get it to finally lock or I would have requested a new room. Do yourself a favor and stay somewhere else. I spoke to the front desk in the morning and she could tell I wasn't happy and told me to be honest about my stay so I was. She said they do have a renovation that was already supposed to be started but isn't and apologized but didn't offer any sort of compensation or refunds for the issues on our room.

The location

Nothing

Check out time at 12

The door was hard to open and close? Vending machine has can drinks instead of bottled drinks for $2.00

The breakfast is hot and cold and I would give it a 10. Ramona who worked at the desk, I would give a #10 in communication and customer skills and Saje who cleaned the rooms is a quality staff and worker there.

The hotel never answered my emails. Called twice to confirm my room only to arrive from an international flight at 11pm to find our room taken by someone else. The card reader for the door wasn't working well in the room they gave us, the wifi was bad, the floor was slanted so sitting at the dining table your table and chairs were slanted, the jacuzzi tub didn't work. Someone accidentally defecated on the third floor hallway and after one hour and twice informing front desk it still wasn't cleaned up. The desk staff was clueless when we arrived as to why our room was taken by someone else and definitely did nor seem to have any training or communication skills. We paid way to much for the double queen suites...even though the next day we were offered our original room on the second floor, we would have had to repack, move and unpack, taking valuable time out so we stayed but....we won't stay there again. Oh one other item, they never gave us our wake up call the morning we left for the airport. Someone forgot to write down on their notes that we wanted a wake up call. They had the room # but not the wake up call. We stayed Monday night to Saturday morning. The manager did give us a 50% discount for the first day there. Overall it fulfilled its purpose for our trip but our experience could have easily been avoided.