Ramside Hall Hotel, Golf and Spa

Beautiful hotel. Delicious food at the Fusion restaurant. Luxury room and bathroom. We only stayed one night and wedding have time to use the facilities unfortunately.

Big spa lovely location lovely rooms & lovely surroundings.

The setting is beautiful as are the grounds. The staff friendly and welcoming. Only bad point is the rooms especially the bathrooms need some tlc. The mould in our shower was disgusting.

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Room was cold but apart from that, the hotel always good

Our stay was very good. The room was very spacious but could have been cleaner. I have lung disease and there was a lot of dust under the sidebourd cabinets. It certainly hadn't been hoovered for awhile. The outside area of the room could also have been maintained. There was a door leading out to a seating area. We didn't have a seat but the rooms the otherside of us did. The outside was grubby and hadn't been looked after so weeds had taken over but it would have been a nice place to sit. Around the outdoor pool area could have been cleaner. I know this is a large hotel and hard to maintain but it is 4 star and you pay 4 star rates so expect 4 star treatment and cleanliness.

Had a lovely time, will definitely be back soon.

I had high expectations of the hotel based on reputation and cost but it was not great. We were attending a charity ball event and had taken a bottle of champagne for drinks in the room beforehand. The hotel would not provide ice bucket and ice for bottles brought in by guests. Breakfast buffet was almost empty with 20 mins to go. And the staff seemed to be generally unhappy. Customer experience was just not so great…

I heard really good things about Ramside hall but when I arrived my expectations were lowered. Upon arrival, the staff were great, couldn’t fault them. When I got to the room, the room wasn’t great, lights didn’t work, wardrobe was absolutely full of dust, coffee stains on table, carpets stained and there was also stains on the walls. I asked for the room to be checked over, which they did, when I went to the room the second time everything was still the same as before. Was very disappointed, won’t be going back again.

We had a lovely stay at the Ramside during our recent trip to Durham. The staff were friendly and welcoming and the facilities were amazing. The spa was lovely and the three restaurants to choose from were all brilliant.