InTown Suites Extended Stay Marietta GA - Roswell Rd

the roaches in the room the scent of old fish just like a awful smell and the elevator

It was the worst experience I have ever had. I made the reservation, for a premium queen room; however, when I arrived, they couldn’t find my reservation - it had been canceled. I had to pay a higher rate than what I originally had. The room had been recently renovated and was not cleaned thoroughly. There was paint and other residue on the floor; and by the window there was a bunch of red-orange seeds (which I thought was bug guts) on the floor and all over the windowsill. I had a wasp in my room, a spider in my bed and in the tub. I told the GM about it and asked him to have housekeeping clean my room - they were never sent. I had to buy Clorox wipes to clean all the dirt residue off of the table, nightstands, sinks and countertop. When I took a shower, the painted tub started peeling. There was a tv in the room but no access to cable. I couldn’t connect to the internet even with the instructions that were provided. I got locked out of my room - my key stopped working - and called the after hours attendant six times with no answer. He finally returned my call but was not on the premises. I had to wait two hours to get into my room and he didn’t even make me a new key - he said he’d get to it when he made his rounds. The walls were thin, I could hear the people in the other room snoring at night; the fourth floor always reeked of smoke and weed; my room only had one roll of toilet paper - in which I ran out of and had to buy more. Total waste of money - stay somewhere else.

Great location

rude unhelpful staff

Great place!!! Never had any issues.

The property did not have my reservation although I showed verification email. No room available, sent me to InTown in Kennisaw. Smoke filled and Roach invested. I have photos and video of crawling roaches. I was not able to sleep. I checked out early the next day. 6/7/21. They had the audacity to charge me for 3 nights. I disputing charges via my bank.

Terrible

Place was a mess cuz its under construction. Tenants are super loud. Place smelled like weed. Bathroom smelled super funky. Shower knob was broken and had to be toyed with to get hot water. Cleaning ladies didnt clean anything just remade beds with same old sheets. Didnt change linens. Wifi is a joke. Office staff is discombobulated and more concerned with chatting then actually doing their job. When i arrived they didnt have my reservation right. Tried to tell me i reserved a 1 bed room when the reservation said 2 beds. Then i proceeded to tell then i wanted to pay for 10 days, they led me to believe i had paid for 10 days then on day 7 came to my room and told me i had to pay for 3 more nights because I was only charged for 7 days and was gonna be locked out of my room in an hour if i didnt pay. 10/10 would not stay again. Place is a joke. Not worth the headache to save a few bucks.

I didn’t have a room available