InTown Suites Extended Stay Nashville TN - Madison

Absolutely horrible!! Checked out as soon as we saw our rooms and could find another hotel. One room reaked of marijuana and the other of cigarettes. Both were very dirty, and had dirty dishes under the sink. The people who "live " there were very sketchy and made us feel very uncomfortable.

I would not recommend this hotel if for several reasons, 1. The night desk isn't open 24 hours and they close early for people from out of town. 2. The room card reader was not working and the cards did not have high enough "access" level to let us in our room. They had to reprogram the room key cards to allow us access. 3. The outside phone to get ahold of someone after hours does not have an ext. to call (it did have a number but it was busy). On the postive side the in side of the room was wonderful, it had a stove, microwave, full size refrigerator, coffee maker, toaster, kitchen sink, and a full size bathroom.

There were roaches, holes in the wall and open trash in the stairwell.

EXTREMELY NOISY! WE DID NOT GET A GOOD NIGHTS SLEEP DUE TO BEING WOKE UP BY NOISY NEIGHBORS, AND SLAMMING OF DOORS. THE SHOWER HEAD DID NOT WORK PROPERLY AND WAS NEXT TO IMPOSSIBLE TO TAKE A SHOWER WITH WATER DRIZZLING OUT, AND TO TOP OFF THE EXPERIENCE, A SMALL COCKROACH WAS DISCOVERED IN THE BATHROOM PRIOR TO OUR DEPARTURE.

The clerk was pleasant enough which is the last good thing I can say about the place. The overall condition of the hotel was deplorable--peeling paint, warped floors, non-functional alarm clock--they don't offer wake-up calls? Didn't receive any room service e.g. clean towels, make beds, take out trash. Dog barking across the hall--no pets allowed when we checked in? Would not recommend this place to anyone.

Clean rooms but dirty hall ways & elevators leading to initial bad impression, which left overall bad impression. Did not feel like a hotel stay, but more like a dorm experience.

This was not a safe place to stay. It was also dirty, dogs in the hallways, noisy, people smoking in the lobby, and a late night argument outside between tenants. This appears to be a long term living space for low income clients.

Excellent customer service that night.

Not bad, but not in any way exceptional. pretty clean but nothing more than a motel 6 would provide.

Check in was awful, I had to wait 10 minutes till the clerk got back only to have to listen to her tell someone on the phone about someone calling someone something. I was like really. Then as soon as she was off the phone somebody else showed up and she attended to their needs. Dogs barking, people watching tv loudly till 430 in the morning.