InTown Suites Extended Stay Nashville TN - Madison

This hotel is close to Nashville, however, that's about the only positive thing about it. The check in staff were very pleasant. The hotel is noisy, hallways dirty and smelly. The hotel is inhabited primarily by families and transient individuals. Unfortunately I needed to stay there as my daughter had become ill and was unable to travel.

Hands down worste stay ever. Holes in the walls. Springs in the mattress were broken and left a hole in the bed. The locks on the door were broken. We used a chair to hack the door closed. Toilet didn't flush. Someone in the lobby told me to make sure the car was empty.

These "Suites" are anything but sweet. This is not a hotel. It's a halfway house filled with permanent residents. The place was noisy, dirty, and smelly. My non-smoking room stank of cigarette smoke. I found live roaches in the bathroom and there were stains on the sheets and carpets. I had to find an open store to but my own sheets and blanket to put in top of the bed because I was afraid to lay on it otherwise. I even witnessed a police officer going room to room looking for someone known to be there. I had a 2 night reservation, but only stayed the first night and that was because by the time I got there, it was too late to find another hotel. Unless you're looking for crack house, STAY AWAY!

This has got to be THE dirtiest, most un-clean Hotel we have EVER encountered. We reserved this hotel for family members attending a reunion in Nashville. Not wanting to bother us about it, our sister didn't share with us about her troubles until after her stay, bless her heart. Her experience was horrible. She explained to us how bad the service was. When she needed an extra blanket, she was told they had none. When she needed clean sheets put on the bed, she was told to bring the sheets down to the front desk, they would wash them and then bring them to her to make the bed herself. When, she had a problem with the toilet overflowing, she was told to come to the front office to get a plunger and she would need to fix it herself. She had to ASK for coffee cups each day, going to the front desk to get them (they would only allow her 2 Styrofoam coffee cups per day). The front desk staff was beyond rude to her. (Our sister is 65 years old and a stroke victim). If you want to save yourselves a lot of frustration, DO NOT BOOK THIS HOTEL!!!

The location is great, near food, shopping and entertainment. The price was great I did a bundle, airline ticket round trip, hotel and rental car for pennies. The hotel was nice, I did find a green spot on the sheet, but it wasn't red so u just moved to the next bed. I would recommend this hotel.

Room didn't have cookware, trash cans, we had a maintenance problem they ignored, and the second night when they moved us, had to complain several times about the people above us. Offered no discount or refund. Also they only offer housekeeping if you stay a week, but the check in paper says otherwise

This is not the place you want to stay.. it shouldnt even be listed as a motel/ hotel, the majority of the tenants were long term residents.. It stunk and not well taken care of. We didnt feel very safe.

It was a very un restful night. There was a baby crying all night the traffic was loud people walking thru the lot and talking and I don't think I wld stay there again

Dirty and loud, people were yelling and cursing. The room was nasty. Bed spread has cigarettes burns all over.

We tried calling in advance to let them know we were going to be there late, but there was just an automated phone service and we were unable to reach anyone. When we arrived shortly before midnight (we had a 9 hour drive to get there) we got in by the entrance door, there was no staff in sight, and we were a little worried we wouldn't be able to check in, after a little while waiting a cleaning lady happened to walk by and we had to stop her to ask if we could still check in. The door we came in apparently was supposed to be locked, but wasn't. She took my info and had us wait for a little while so she could get someone to help her check in. She informed us that all the outside doors get locked, and can only be accessed by using your room key, we found out later, that wasn't the case, all the doors leading outside weren't closed properly and anyone could just walk in. The room was absolutely freezing and only had a thin sheet and paper thin comforter that had cigarette burn holes in it. I was surprised the room was as small as it was, but wasn't a big deal as we wouldn't be there for very long. It had a kitchenette that was stocked with a pan, bowl, and plate. Also a microwave, a mini fridge, sink, and stovetop burners. Didn't actually use it, but it was a nice option. The bathroom was descent, The lighting in the bathroom was poor, but did have a hairdryer available. Other tenants were very loud at times. Overall, very cheap room, but that's what we paid for.