InTown Suites Extended Stay Nashville TN - Madison

they do not provide daily maid service if you get clean towels or anything else you need (toilitries). You have to go to the front desk which is only open from 11am untill about 8pm. It is extended stay and some of the tenants are loud the hall ways have a bad odor. I would recommend removing it from expedias list of motels this could expedia to have a bad name.When we arrived they had no comfirmation of our reservation. While talking with the expedia employee I ask him to stay on the phone with me until the received the confirmation. He said they had a high call volume and eventually HUNGUP on me. We have 2 other reservations with expedia I hope we have a more pleasant experience.

Was just for a couple days. I enjoyed the time spent in the room. Will stay there again but next time I'm bringing good to cook. Word son, stove and all!

From the outside this looks like a decent place to stay but once you go inside the halls smell like an ashtray and there are kids running around and very loud people are living there...in our room looked nasty and there was trash still in there my wife and I drove here after work for a little vacation and we checked in a little before 7 on a Friday night we got to our room which was a non smoking room that smelled like smoke we decided we weren't staying there so we went back down to the lobby to cancel they were already closed at 7 on a Friday!! So we finally got a new place to stay and we call Expedia and they were wonderful about giving us a refund and were very helpful but when it came to the staff at crest wood they were very rude and not helpful at all and they charged us with a room anyways and refused to refund us for the full stay I will never stay here again and never recommend this place to anyone!

Everything was gross. Bad neighborhood. There was a funky smell everywhere. People being loud all hours.

The hotel is more of an short term living place. It was too much roaming around for my comfort especially at 12 1 in the morning. Rooms was OK. Could update furniture etc but you get what you pay for.

We could tell we'd made a mistake from the instant we pulled into the parking lot. Trash and debris in addition to people working on their cars in the parking lot made an unfavorable first impression. Once inside, it was clear this place's prime was in the 80's. Filthy from the moment you touch the lobby's front door to enter. Once we'd checked in, the filthy carpets and grungy walls were a prelude to the room we'd occupy for two nights. Before we unpacked a single possession, we had to take out the Clorox wipes and wipe EVERYTHING down that a human hand could touch. Some Softscrub changed the tub color, and eased my fears of athlete's foot fungus; you'll need a can of Lysol aerosol spray for the A/C unit…the smell of mold coming from that unit when on could have choked a horse! Maintenance was NO priority here. Folks, if you a transient who's between jobs or down on your luck, this place is a "muddy bridge" at best. If you're vacationing, RUN the other way!

Horrible, dirty, unfriendly. Don't bother going here!

Found 3 roaches in bathroom and smell was horrible in room

We were extremely disappointed in this hotel. It was terribly neglected, rundown, and dirty. We killed at least 20 roaches during our three-night stay. We asked to be moved to a different room after the first night but were told that no other rooms were available. We were also told that maintenance would be sent down to check on the roach problem, but to my knowledge no one ever came. The drapes in the room would not close, the carpet was worn, the bathroom sink had no stopper, and the refrigerator looked as though it had been beaten on with a hammer. There was a mount for an iron and ironing board but they were both missing. There was absolutely nothing in the kitchen--no dishes, glassware, silverware, cooking utensils--not even a hotpot or Styrofoam cups for coffee or an ice bucket! Most disappointing of all was that this hotel advertises that it is pet-friendly and we made our reservation thinking that we might bring our twelve-pound dog along with us. When we called back only ten days after making our reservation to let the management know that we did in fact plan to bring our dog with us, we were informed that the hotel policy had just changed to a strict no pet policy. Imagine our disappointment after scrambling to make boarding arrangements for our dog on a holiday weekend when the first sound that greeted our ears when we walked into the lobby was a dog barking and the first thing that we saw was a very large dog being walked across the lobby on a leash!

It was a room to sleep in for the price. Room had no trashcan, blanket or comforter and the bed covering has cigarette burn holes in it. Also had to kill the roaches. No extra roll of toilet paper incase you were to run out. Top two floors seemed to have more permanent residents than extended stay guest. Broken doWn cars in the parking lot. There is no maid service, no one came in to clean my room during my stay. Even motel 6 will clean and make your bed everyday.