InTown Suites Extended Stay Nashville TN - Madison

Managers and Staffs My visit was not very pleasant. Please help update the rooms better. The walls are dirty, carpet needs replacing, the smell is horrible, Murphy beds, customer service hours are not accessible 11am - 7pm. Kitchen is not clean and pest problems as well. I reserved a non-smoking room and yet, the room smells like a smoking room the entire time I stay. I informed the receptionist and she was not very professional about it either. All she did was went to the room and sprayed it with some air freshener. I was planning to leave the next day, but found out that there's no refund if I stay less than the purchased period of stay. Returning customers are the keys to your success. You might not care, but you will loose some good customers. I will not be returning as one of your future customers. Your place is not family oriented and needs some major updates.

Very dirty. Our room had roaches. Bathroom was not cleaned there was urine and hair all over the toilet.

It was nice .

Run down, poor service, smelled old and smoky. Poor wifi and tv service

Won't book anything with hotels.com anymore---our room had ceiling falling down,carpet was filthy,no amneties at all,trashy people smoking throughout building,our smelled like cigarettes and was awful

Very bad vibe,overpriced compared to most motels,needs complete overhaul

There were roaches in the bathroom and the room. It didn't look like the room had been cleaned, just the beds re-made. We felt unsafe because there were people gathered outside drinking. We decided to leave instead of staying the night even though we had already paid for the room. I don't recommend this place to anyone.

It was sketchy, gross, and smelled like cigarettes. I did not feel safe on the premise.

The location was good and looked fine from outside but the curtains were covered in paint as well as the dresser and floor. We were given a single tiny bar of soap and a partial roll of toilet paper. There was no Kleenex and a single trash can. The office is closed on Sunday and they clean once a week. It was the worst place I've stayed at

check in was fine, Vanessur was very helpful and accomodating. She let me see my room before i checked into it. My room was clean and orderly. The homeless people sleeping on the stairwells and sitting outside the entrance doors at night made for shady/sketchy conditions at night. The second night of my stay someone pulled a fire alarm around 4 am and the entire hotel was alerted... The startling part is it was a packed hotel and almost no one came out of their room.. Is this happening a lot? What if there were a real fire? Upon my exit of the building a young man approached me asking for a ride down the road. If you stay at this hotel just be cautious because the area isn't the best.