InTown Suites Extended Stay Nashville TN - Madison

The only I liked was leaving it! It was not what I paid for which was a luxury room that's handicap accessible by the pictures and I paid extra to reserve it only to discover it was hideous! They claimed it was Orbitz fault for not updating the photos. It was not handicap and it was infested with roaches. It claims to not allow pets and there were dogs and cats everywhere... not that I mind because I'm a dog lover... but because of the conditions. The furniture in my room was half eaten by dogs. They refused a refund but asked me to come back again one day and maybe my next stay might be better.

Office closes at 7pm. Then it gets a little crazy. Need 24 hour office coverage.

This was the dirtiest hotel I’ve ever stayed in. There were bugs and yellow stuff on the walls couldn’t tell if it was vomit or feces!!!

The staff was friendly just mainly the guests were super noisy

It was ok they can do better with the housekeeping

I would give this place 5 stars and still here.

I like that the room was almost up to my standards. I'm clean frick. But satisfied with the cleaners

After seeing the room my boyfriend and i would be staying in, we left and booked at a different hotel.

My visit was not very pleasant. Please help update the rooms better. The walls are dirty, carpet needs replacing, the smell is horrible, Murphy beds, customer service hours are not accessible 11am - 7pm. Kitchen is not clean and pest problems as well. I reserved a non-smoking room and yet, the room smells like a smoking room the entire time I stay. I informed the receptionist and she was not very professional about it either. All she did was went to the room and sprayed it with some air freshener. I was planning to leave the next day, but found out that there's no refund if I stay less than the purchased period of stay. Returning customers are the keys to your success. You might not care, but you will loose some good customers. I will not be returning as one of your future customers. Your place is not family oriented and needs some major updates. Wish I can get my refund back...that would be nice.