InTown Suites Extended Stay Murfreesboro TN - MTSU

I didn't like my stay and they don't refund people money when they don't stay the full reservation that's not right

The elevator buttons have been burned with lighters so as to be blackened and unreadable. People found the need to spit things on the walls in the elevator. I stayed form Friday April 6th until Monday the 9th. The police were there on Saturday and Sunday night. The Sunday night police action involved 3 cruisers and some a foot race that the police lost. The mattresses are wrapped in plastic so they make horrible noise every time you move in your sleep. The entire place smelled of cigarettes the minute you walked in the front doors. I was literally so amazed I made myself stay and not go book another room elsewhere. Do yourself a favor and spend the extra 20+ a night and go somewhere else. Lesson learned!!

No frills but clean and for the price it was good. Wished the bed was more comfortable though.

The staff was great, friendly and helpful. I had accidently reserved a smoking room. The third floor constantly strongly smelled like an old dirty ashtray and body odor. The elevator was questionable.... the laundry room is nice. The first floor didn't stink. The owners should really appreciate their staff because they made my stay better. The owners should invest money in upkeep of this place because they could have a really nice place there. It is in a great location, close to a park, shopping and restaurants.

We'll not be back. We had friends arrive late to find the front desk had closed as of 7 PM with no notice on their reservation whatsoever. The staff were in the building and kind enough to assist but said their reservation was for the 16th and not the 17th. My friend showed them his confirmation in email and they got them their room. Their room was nice, two double beds, sofa, decor. Our reservation for a Studio, 1 Queen Bed, Non Smoking. ended up being a double bed in a room that looked like it was gutted. A mattress on a metal frame with legs, two night stands, bare white walls, tilted refrigerator, sliver of wrapped soap and a half-used roll of toilet paper. We joked we got the room after the crime scene investigators finished. Downgraded at the check-in without so much as an apology or an offer of some sort of compensation. We were in non-smoking room 314. To get to 314 we had to walk down a hallway that smelled like an old ashtray. The elevator was filthy and of questionable operational safety. At least it was close to a major road if a hasty escape was required. Road? More like a pock-marked side street. We passed the "hotel" twice before we found the unmarked side street that led to the front door. When were were searching hotels this came up as part of DoubleTree. Now it comes up as Crestwood. The online photos are beautiful. The reality was a horror. Never again.

Do NOT bother booking with this hotel if you are unable to check-in during regular office hours! They would not make accommodations for me to check in after hours, and they would NOT refund $$ when I tried to cancel the booking after the 'free cancellation' period. Hotels.com information had the following in the fine print: "Important notices: The front desk is open during the following times: Monday - Saturday: 10 AM - 7 PM Sunday - Sunday: 3 PM - 8 PM If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact this property in advance for check-in instructions and key retrieval information. For more details, please contact the property using the information on the reservation confirmation received after booking." However, when I tried to contact InTown Suites during office hours for instructions on how to check-in after hours, they said I could not, and that I should try to contact the booking site to see if they would refund the price for the reservation. I called hotels.com re: the issue, and they just contacted InTown Suites, who refused to cancel or refund the reservation. I am *very* unhappy with the customer service from both hotels.com and InTown Suites, as I had to pay for a room that I never stayed in because of InTown Suites refusal to accommodate a late check-in. Don't waste your time or $$ with this place!!

Loved the fact that I could cook in the room. Room is nice and spacious. Only thing is you gotta have your own dishes

There were ladybugs n room the whole week and didnt know where they were coming from and couple spiders

We did not stay at the hotel. We felt it was safer to spend the night in the car in the Walmart parking lot. When we arrived, there were two police cars in the parking lot. A gentlemen was talking loudly that he was just released from prison. They took a copy of our driver's licenses, and we were afraid of identity theft. Over all a very bad bad experience. I want my money back. I called customer service and I am waiting for the update.

This flea bitten hotel gave me flea bites 2 nights in a row, after they said after "sprayed" the first time. Then when I complained the 2nd time, they wanted me to leave the hotel, and had "no other rooms available" but they showed rooms on available on line??? Really glad to get out of there, and move to a better motel. Hotel.com helped get a refund from the flea bitten hotel greatly. Seamed that this is the local Welfare hotel for the area too. Don't book, stay away. No house keeping, bring your own towels, and flea spray.