America's Best Value Inn - Memphis Airport

I wouldn’t say I liked the check-in process. My flight got delayed, and when I got there, the guy in the reception rejected my reservation, saying that they don’t accept check-in after midnight. So I asked him for the manager or someone to talk to then a mother guy came and allowed me to check-in. He was friendly and cooperative, so that’s why I booked a gain in this hotel on my way back.

location

my towels were dirty with black smut on them , the smell was horrible , stains on the bedding

no

roaches climbing on the bed

Let me start by saying that during my 2 night stay I had occasion to have interaction with 3 different clerks. They were all very nice and extremely helpful. I could not have asked for more in that department. The room, however, was a different story. Very dirty. Nasty something on the wall in the bathroom. Bed was lumpy and hard and the washcloths were so disgusting that we used the hand towels for washcloths. We stayed 2 nights and when we got back to our room for the second night we found that we had not had any maid service. Beds not made, room not cleaned and no new towels at all. Do not stay here! The only reason I gave this hotel any kind of mediocre rating was because of the kindness of the front desk people.

The only thing good was the bed very comfortable. They charged $10 extra for the dog. Which was fine just wish pet fees would be included on the website. Could have been cleaner. No food on site.

It was in a questionable neighborhood. The parking was inside a gate. We were supposed to be in a non-smoking room, but the first room we had wreaked of smoke. we complained and were moved to a different room. It smelled cleaner. We decided to order in so I prepared for an early shower. When I went to use the toilet, it was dirty. There was crap (literally) stuck all inside the bowl. The towels in the room all felt damp and did not look exceptionally clean. Someone stood outside our window after we went to bed and talked loudly then came in the door spaking just as loudly. Earlier in the evening, there had been kids running up and down the hall yelling.

We enjoyed our stay and didn’t have any issues we will return.

My room smelled pretty bad, there was pink mould in the shower, and stains on the bedding. It was the last room left and it was very late at night so I just put up with it and left as early in the morning as possible. On the plus side, they do have secure parking.

Pretty great experience! Staff is amazing. The hotel is clean and neat!

I love this hotel