America's Best Value Inn - Memphis Airport

Had two people walk into my room after I went to sleep. Computer said my room was Vacant. Did not sleep good walls were thin. Hear everything

The area around the hotel was a rough neighborhood

Great staff. Room smelled like smoke. They just sprayed Febreeze o cover smell. Was too tired to care

I wanted to give a 2.5 rating but couldn’t get trip advisor let me do a 1/2 rating. The motel is not all bad. The bed and pillows were very comfortable, the room was large, and the staff was really friendly. However there was mold on the shower curtain. I asked that it be changed for a clean one. I was told it would be. It didn’t happen. Every towel they gave me had either nasty stains or looked just plain dirty. They advertised hairdryers in the room so didn’t bring one. I had to ask for a hair dryer which they had trouble finding and the two rooms on my booking had to share which meant going out of the hallway to make sure the other room had a dryer. They advertised a microwave and alarm clock radio in the room. Neither were there and the alarm ap on my phone wasn’t working properly. I would have asked for a wakeup call but the phone in my room didn’t work. Neither did the fan in the bathroom. Every time I asked the staff to fix/change something I was told they had to let management take care of it. Management either wasn’t listening or wasn’t being told of the issues. Also there is continental breakfast but if you are on a carb restriction this will not work for you. There is only waffles, Quaker quick oatmeal, muffins bread or toast. Next time I’ll spend a little more on a place to stay

Vert clean, very friendly and very secure with gated parking.

Although the rooms were very clean the lack of being able to make hot tea of coffee wasn't there. Instead having to go were the breakfast was and there was luke warm coffee without fresh milk lack of tea spoons for one staff member it seem to be a hassle to get. so no we will not be returning there.

Front desk lady did the best to help me but her management above her didn’t care about us. Rooms hot & sticky.

Looks good during the daytime. We were greeted by a nice clerk. Room looked nice. We had trouble getting card to work on gates parking lot, at first. We went to have dinner and realized that there was a reason for a gated security lot. The neighborhood isn’t safe after dark. A security officer was walking the perimeter (with some difficulty), I hoped he would be confronted by anyone, because he might get hurt. A couple was standing around the door into the hotel from the parking lot...they were propping open the door, which is strange when that door is part of a locked parking lot. We went to our room and slept alright, but there were numerous people going in and out of their rooms all hours of the night. The next morning I realized that there was no hair dryer. It was on the list of amenities (refrigerator, microwave, tv...). I mentioned it to the clerk and he laughed and said I should have asked for one at check in. Maybe the clerk should have offered one at check in. I shouldn’t have to ask for something listed as being available in the room. Breakfast was limited to juice/coffee and toast/English muffin

They are on the right track with their renovations, but still have quite a ways to go. Lots of old furniture and garage piled up outside, the key entry for the side door didn't work, there were burn holes in the bedspread, pillows on the bed didn't match, shower curtain hadn't been washed in a while, little things like that.

It don’t appear unclean but once I told them that there was bedbugs and request refund I was left to stay another night !! However they did change my room it’s just that they became very rude as tho it was my fault of the situation