The Park New Delhi

Staff was very good, especially Gaurav who was very good Room cleaning was perfect Overall service was good

Our staying in Park Hotel was wonderful and we had a great experience: food was fabulous and staffs were polite and friendly. So would like to redommend by friends and family to stay in this hotel. Our room no was 218.

This was one of the worst hotel stays we have experienced, especially because we were travelling overnight with a baby and had clearly communicated our early arrival in advance. We had been in touch with the hotel since 28th April regarding early check-in and had informed them multiple times that we would arrive around 6:30 / 7:00 AM. We had even offered to pay any additional charges if required. Despite this, no one from reservations informed us that early check-in would be chargeable. When we arrived after an overnight journey with our baby, we were made to wait for around 20 to 30 minutes and were then forced to pay ₹3,500 for early check-in for barely a couple of hours, for the same category of room. This was extremely disappointing and insensitive. The staff also claimed that our room had been upgraded, but this felt like a false promise because we did not see any meaningful upgrade. The breakfast experience was equally poor. There was very limited variety, the food was cold, and the service was bad. Later, to compensate for the experience, we were told that we would receive a complimentary dinner. We placed our order, then were told it exceeded the budget, so we revised the order. We even called reception again to reconfirm that the dinner was complimentary, and they confirmed it. However, at checkout, the hotel suddenly said we had an outstanding bill of around ₹3,600 for that same dinner. The staff denied the earlier commitment and kept arguing with us. The manager, Sourav, was extremely rude and argumentative. Instead of taking accountability, he said that his colleague would pay for our meal, which was completely unprofessional and embarrassing. Overall, this hotel showed: - Poor communication - False commitments - Rude staff - Bad breakfast - No empathy for guests travelling with a baby - No accountability at checkout This was a horrible experience from start to finish. I will never stay at The Park, New Delhi again and would strongly advise others to avoid it.

Location n lower staff

Breakfast serving n mak8ng chefs behaviour is cold ...

My stay in park is always good. Always warm welcome by Bharat, Reception guys Vardaan and lham are always helpfull to reach and provides always wonderfull services

Room No 525 Thank you Mr Ankur and Ns.Shalini to make ny stay comfortable

Shalini and Vadhan both from front desk helped me on everything regarding stay. Very friendly and helpful staff The only thing I did not liked is about washroom placement and door. Rest all is fine.

I am staying in room 727 stay was comfortable and the reception staff was very helpful specially himanshu tarun bharat shalini all person was great

Confortable stay Im in room number 812 thank you enter good hoapitality park is good hotel to visit with family