Four Points by Sheraton Edinburgh

Staff was v friendly and welcoming

Rooms need renovation. There is v limited light in the rooms.

freundliches Personal, alles war hervorragend

Jodi at the restaurant was incredible. She was very welcoming and helpful.

Where to start. So on arrival at hotel (1715) we were informed that we won't be able to order food until 1930 due to a party of 30, this was later changed to 2000. After a discussion with the restaurant manager Marek regarding the frustration of having to wait, I was completely shut down and told 2 people were not a priority. I feel he could have handled this differently and been more effective, hopefully if he goes on a basic guest hospitality course he will improve. Its important to state before continuing that the hotel itself is stunning and the food delicious When my partner arrived at the hotel, she was asked to present a credit or debit card to hold a £10 deposit for the room, very strange procedure as she was a non paying guest, I had booked and paid for the room previously, so no further card was required. The following morning we were shocked to see that her card and been charged for a bill that I had signed for (£144) I raised this with reception who struggled to understand what had gone wrong. They had charged the wrong person for a bill they hadn't signed for, they said they would release the funds to her card immediately, this however, even 24 hours later hasn't happened, after contacting the hotel they apologised for an error in communication and stated it would be refunded in 5 to 7 days. If you can stay at this hotel and only deal with Jodi, then you will have a wonderful stay.

Location was ok and the room was comfortable, bed and pillows excellent but this is what you would expect from a large hotel group. Staff were welcoming.

When we arrived the lift was broken, we were on the second floor. Were told it would be fixed by the morning and it was broken for the entire time of our stay. We went to the restaurant attached to the hotel on the first night after a big day of travel and they had a birthday party, only approx half of the tables were taken but they advised couldn't accommodate as the kitchen was "stressed" with the large booking. To top it off one morning there was absolutely no hot water, in a fairly cold Scotland that was the breaking point. We did not expect bells and whistles from a mid tier chain but things to work would have been nice.

Chambre un peu petite mais confortable Emplacement idéale pour visiter la ville à pied (une demi heure à pied du centre ville) Petit déjeuner copieux et surtout à l'anglaise (haricots, potato scone, bacon, œuf, céréales, salade de fruits frais,...) idéal pour tenir jusqu'en milieu d'après-midi.

L'ascenseur a été en panne pendant tout notre séjour, or notre chambre se situait au 4ème étage. Après 6 à 7 heures de marche, c'est dure surtout quand on le monte 2 fois le matin (pour le petit déjeuner) et 2 fois le soir (pour le diner). Il ne vaut mieux pas oublier quelque chose dans la chambre.....

Location great staff friendly it was quiet

Lift wasn’t working but we survived staff went out of there way to find us a room without too many flights