SureStay Plus Hotel by Best Western Houston Medical Center

Our ac was out in part of our suite but they did offer to move us but it was okay!

The property was clean and the staff attentive but also the property is old and not updated.

Hot water took forever to come on, I had to run the shower for almost 10 minutes before I could feel a temp change from cold. The bathroom door is translucent to the point where you can def see peoples bodies when in the bathroom. This makes it really uncomfortable when traveling with people whom A) are not your family and you do not have an intimate relationship with them or B) the door was just blocking the entrance to the bathroom so all sounds were apparent and leaves no mystery (see issue A) and lastly C) when parents are traveling with children of opposite gender I.e., the soccer tournament for which we were staying at the hotel - adults and kids alike are relegated to specific parts of a hotel room or non entry while the bathroom is in use.

My room was spacious, well equipped, clean and charming.

Staff is always friendly. There was a old water smell by the room with the ice machine and washers

Pretty rundown property. The main bedroom was okay, but the bathroom, fridge, curtains, and microwave were of the 80s. Also, unfriendly staff, flickering hallway lights, and buckets set up to catch drips from the ceiling made me feel uncomfortable. Jacuzzi was out of order. Also, why did housekeeping knock on my door at 9am when checkout is 11? Not a good experience. At least the bed was comfortable.

Dirty, poor service and very loud due to highway next door.

.

Close to zoo

The floor in my hotel unit is stucky