Hotel Misión Monterrey Centro Histórico

Cleanliness is the main issue at this property. White Towels are grey, some towels look like they were used to clean the floor. Beds smell pretty bad, including bedsheets. The bathroom's curtain is full of mold, it seems they are never washed. Second complain is the elevator, there are two elevators, one is really old, and is barely used due staff recomendation. The main elevator is used by the cleaning ladies making this elevator almost impossible to use specially during the morning (cleaning time), I noticed that these cleaning ladies block the elevator doors withbtheir carts while they are doing something else. The staff is great and helpful and they are always happy. A great plus is the car rental company office on site. The subway, food, movies, and many stores are located in the same block.

Electronic keys did not work for several days, somebody had to open the door for you. A/C is the oldest I have ever seen you cannot set tempertature in a precize manner.

This property was not well maintained. The AC did not work well, the key card system did not work resulting in the inconvenience of having to be let in to my room each time I left it. There are better places fir about the same money nearby.

that it was in down town

the key didn’t work they changed it 3 times then changed our room and all our stuff was in the locked room didn’t get it till the next day

In the first floor everything looked clean and new

When me and my mom got to the room immediately we saw that it was dirty. The floor still had stains and dirt. Then the air conditioner didn't worked at all. The bathroom was disgusting, I had just arrived from a long trip and the first thing i wanted to do was shower. The bathroom had hairs on the floor, near the toilet, and where you shower. The toilet had also pee stains. My mom immediately had to call the lady outside that was cleaning other rooms and she came to mop again and while doing it she did it bothered and just slammed the door when she left. At this point me and my mom couldn't stay here anymore, so we packed our stuff and checked out and got a different hotel to stay at. They didn't give us our money back.

Buena atención. Rápida y eficaz

the room i gothad stains in the carpet , the restroom had a strong urine smell, and the worse was the bed sheets had yellow stains and loose hair. they changed the room , but it was not much difference from the bother.