Express Inn & Suites San Antonio near SeaWorld - Medical Center

Last minute convenient

Very dirty. Had to sleep with my clothes on. Dirty sheet. Smell of armpit

Smells like a cigarette

The beed was uncomfortable

The room was extremely dirty, dirt smeared on all the walls, bath tub not cleaned, furniture was too large for the room type and literally no room to move around in the room. The floors had debris and garbage not swept up everywhere, the window overlooking the parking lot was barely sealed into the frame, noise and water could easily come in, the hallways were barely lit, the elevator was also extending dirty, the toilet would not flush, the staff were rude, not just to me but to everyone that approached the front desk, they charged a $20 deposit which they did not offer to refund in cash at time of check out. Their policy specifically states you would receive your deposit back IN CASH, regardless if you paid with cash or credit card upon checking out and an inspection of the room. I had to dispute the charge for the deposit with my credit card company in order to receive my deposit back and that took over a week to resolve. The towels were used and had actual dirt and stains on them and were still damp from previous use. The sheets were not new clean sheets, they too were also stained and used previously and obviously not changed out. Staff was already knocking on doors 45 minutes prior to check out. I was already in the process of getting my luggage down to the lobby but was still approached by staff regarding checking out. The whole experience was horrible AND they charge a lot more than other similar hotels in the area. DO NOT STAY HERE! I am not exaggerating any of these issues.

Nothing, Absolutely nothing about this hotel.

Front end member at check-in was rude and condescending.He actually hung up on us when we called a couple nights before. Upon check-in , he refused to give us two room keys even though we paid for double occupancy as well as two pets. The whole place , especially the elevator was disgusting and dirty .

Nice place to spend the night or 2. Staff people look like the dont like their jobs but it is what it is. They charged a deposit. Didn't gave it back do. Said it will go back to my account, never saw it come back!

Receptionist was rude. They asked for a $50 deposit which doesn't say that on the hotels app. And they wouldnt give me any invoice or receipts. If it doesnt say anything about a deposit on the hotels app then they shouldnt ask for a deposit.

Staff was friendly but my room had roaches and no smoke detector and after i asked for one to be put in my room none was put in their after requesting one and i looked up its illegal not to have a smoke detector in a guest room,plus wires were hanging from where the smoke detector should have been,so for future references please advise guest why no smoke detectors were not in their room and also about and pest problems but staff was friendly that's about it

They do not even have ice vending machine. They give ice after you asked. They also do not put the towel more than 2. If you ask for more than to bath towels you need to give them 2 used ones. I never seen that before in my 20 years in the United States

We were given a room when someone was already there. They refused to give me a receipt of the $20 deposit that they require that is not listed on the property details.