SureStay Plus Hotel by Best Western Bettendorf

Location

Not clean at all. Bathroom had hat all over, floor not vacuumed at all, fridge dirty, bedding dirty and stained we didn’t even sleep under the blankets or sheets. Stuff and trash under the beds. Site says breakfast included but we went down at 6:30am and there was nothing. Almost empty juice, warm yogurt, no other breakfast items.

Comforters were stained badly. Continental breakfast was cereal (no milk), oatmeal packets, pieces of bread, coffee cake, coffee (was the best part) and apples. There was a pancake machine but didn’t work. Pool was salt water and no hot tub access. Towels smelled like they were old or not washed. Just not a good visit.

Was just adequate

Dirty, stained sheets and blankets, dirty lobby, dirty hallways, dirty lobby. Asked for an extra pillow and they didn’t have any. Just stay elsewhere

There was no breakfast, even though it says breakfast included

For the price, you shouldn't expect more.

I paid $105 for an okay hotel room and they tried to charge my card in the early morning hours $150 twice but when I checked out said nothing or had no explanation

Where to start. Don’t let the pictures and the “okay” reviews fool you. This place is very rundown and very mismanaged. When we arrived we found dirty socks and garbage on the floor sticking out from under the beds. There was a dusty film on all of the counters and furniture, dried drippings on the headboards - don’t even want to think about what they were from - and pubic hairs in the shower. And the smell! PEW! The rooms and lobby were not vacuumed, especially in the corners and around the furniture. There was a wrecked car with what looked like four slashed tires sitting right out front with half of the front gone. Disgusting and unbelievably gross. I cannot warn against this hotel enough.

This was the worst experience I ever had with Expedia and that property I came in at 4 AM after a long drive the room they gave me at first was dirty. Sheets were dirty pillowcases were dirty and yellow. The second room they gave me was even worse than the first one so we decided to leave the property and go to a family member's house for the night then they tell me I get no refund for that plus the 2 other nights so 3 nights total I did not stay at so I paid almost $300 for nothing me and my family are very disappointed i've used Expedia for everything, but after this experience, I will no longer be using them and I don't recommend anyone else to use them!

I will say that the room itself was very comfortable. Bed was amazing, fridge and microwave were great. My biggest complaint would be that the towels provided in the room were badly stained and soiled. I did bring this to the attention of the front desk who took the towels and said housekeeping would take care if my room. That never happened so I had to again go to the front desk to get clean towels and coffee. It's an older hotel that does need some maintenance and cleaning but the staff was nice and room comfortable.