Super 8 by Wyndham Cleveland

Nasty. Bed bugs and unsafe.

We reserved two rooms - 204 and 208. We didn’t actually enter 208 until we returned from a wedding, and upon doing so was met with the following: Cockroaches on EVERY SINGLE WALL, each bed, and on the floors A large area of bug feces on the sheets , and various other piece of roach shells and feces on the mattresses. 3 cockroaches coming out of the frame of the bathroom door (ALL AT THE SAME TIME) A random pill on the ground leading into the bathroom A ladies fake fingernail beside the pill False eyelashes behind the nightstand A used tissue behind one of the beds (along with the remote to the tv) We refused to stay in the room, and instead crammed 4 adults and 2 children into room 204 (even though I still found a cockroach in that room, at least it was by the door. If my in laws and children had not already been in that room all evening and were sleeping, we would have left at that time too. I requested room 208 only be refunded to us even though everyone I’ve told about our experience says I should have demanded refunds for both rooms. Even after explaining the situation, I was initially told only half of the cost of 208 would be refunded (keeping in mind the prices were already more than 3 fold higher - $158 per room, per night). I had to hound the manager multiple times over the course of the following week until I was finally offered a full refund for the room. I will say, Bill was polite and was nice to work with. I knew he didn’t have the authority to give the refund but he took my calls and discussed my concerns with the owner, Mike. In my opinion, Mike should have contacted me directly and offered a refund right away for 208 (if not both!). I would never, EVER stay here again, and I will make sure anyone I know knows the experience I had. I have sworn off Super 8 hotels in general from this experience.

Room 106 not just a bug, lots of bugs, in lots of different places! only positive part of this experience is that they gave us a full refund and let us go find a different hotel even farther away from our destination as is was a super busy weekend for all hotel in the area. and then they called me and told me they couldn't find one of the comforters in the room and threatens to make us pay for it... why would i steal a comforter in a room I refused to say in! they call and said never mind they found it about 30 min later.

Staff were understanding about our room change request, twice.

Staff were 6v

Vents dirty floors dirty stains on bedding

The location

Drugs and prostitution

Nice quiet room. Great hot tub in the room. Air conditioning was very dusty on the vents and didn't blow a lot of air at all. Breakfast was just a granola bar and coffee or juice. But all in all I received great service from the staff and the bed was comfortable.

The front desk was horrible disrespectful... laughed and mocked me ... then walked away ignored me when I was asking about my stay horrible even have a nice video of how I was disrespected...