OYO Hotel Houston, TX near Medical Center NRG Stadium

Things broken in the room, plumbing issue, window wasn’t glass and broken, curtains broken, cockroaches all over the place, not clean at all, homeless people were residence of the place and all around the place, management was not supportive, we left in less than an hour and management refused to refund our money.

You get what you pay for.

This motel is more like a stay by the hour facility. I don't know where the pictures of the property came from, but it's definitely not this motel. The latch lock on the door was completely broken. The TV was maybe 14" - 21" and had cables running all over the room. The room itself was dirty, and the bathroom was beyond disgusting. The staff didn't care. The parking lot was full of homeless people and drugs. The parking lot lights did not work. The neighborhood was completely unsafe. We checked out after 30 minutes - handing the keys to the man in the office. When i requested a refund, Oyo said we never checked out. I called the property and got the run around from the man who answered who finally gave me the customer service # to call since he said there was nothing he could do. I called customer service and was hung up on multiple times. I tried to contact Oyo USA through their Facebook page, but they are hit or miss on answering. I will never stay at another Oyo property again because of this experience.

IYKYK

Never found the place

The place was extremely filthy with roaches literally everywhere coming out of everything and other guests were noisy for the whole stay!

Lack of toiletries, bugs, construction at all night to 4am on the room above. Service isnt great.

I booked the room to take a remote exam. I went to the location twice. First time, I was told the room was not available due to a plumbing issue and the room was flooded. I left and spoke to the exam's customer service and they told me to get proof the room was cancelled, that way my test will be rescheduled and not cancelled. If my test is cancelled, I'd be charged $135 and I would have to restart my application for the program next year. After having no luck reaching the property via the chat, I went back to the location. I told the person at the desk the issue and asked for proof of the cancellation due to the plumbing issue. He wouldn't do it. He said, they don't have anything with the letterhead. He said, he's never done it before and because I didn't pay yet, I wouldn't need it. I explained to him, several times, what the situation was and why I needed it. I told him, that even though he didn't do that before, that doesn't mean, he shouldn't do that in the future, and it's normal to provide a cancellation confirmation to a customer. I just need something to prove that I wasn't just absent I had a legitimate cancellation. He said, he never had to do it before and he can't do it. I asked for a manger, he said, he's the manager. I asked for the owner, he said, he is the owner. He sent a cancellation request, I asked for a screenshot. He said, he sent it via chat to cancel the room, and the chat disappeared. Luckily, I did get the cancellation, I hope it's enough proof.

First, at check in in the evening, I was standing outside for 20 minutes to get customer service to get down to the front desk. While waiting for her, there was active solicitation going on and I started to fear for my safety. Then the room. It was horrible. The flat screen TV was not mounted to the wall and the remote control was missing. Lastly, room suppose to have a refrigerator and microwave as describe in the listing and there were none. Gladly, Expedia got me another motel room. Thanks Expedia and no thanks to OYO.

I didn't like my microwave didn't work!