Red Roof Inn & Suites Little Rock

It was the dirtiest nastiest hotel room I’ve ever been in. I immediately requested a refund and had to go to another hotel

We had a paid reservation. The clerk called my husband a liar when he said my cat is a service animal. He demanded $50 cash for the cat refusing the credit card for this charge. We entered the room and say filthy towels so while my husband started to unpack the car, I took the towels to the desk and asked for clean ones. The clerk began a barrage of the most vile, filthy language. He said he was sick of people like me (an elderly, white woman!) And to get out of his hotel! Every other word was a vulgarity, or outright filth. He literally chased me down the hall way screaming and swearing to get that cat out of his hotel, that he was going to call the police. It was quite frightening and we feared for our physical safety. Hotels.com was able to get our money back, including the $50 he took. A nearby hotel took us in and told us they've had other people come in telling similar stories. We asked hotels.com if it is possible to eliminate this hotel from their list. No elderly handicapped person should ever be treated this way. This review page wont let me enter photos.

Poco ruido

Would not honor reservation nor return my payment.

an old and run-down hotel not very much like the other Red Roof Inn & Suites we've stayed during the earlier part of our trip. We are re-thinking Red Roof for future nights on our journey because the pictures on the site for this property were "optimistic" at best strange things we encountered: 1) $5 charge if you don't return the room key (this is the credit card plastic kind, not the old-school metal kind). This is beyond our understanding since at other places they tell you to toss or just leave the key in the room when you leave. The net result: 10 min to checkout at the front desk 2) TV remote didn't work; had to get front desk person to come fiddle with it (another 15 min) 3) no breakfast, despite other Red Roofs having it. This should figure prominently in the property description, not that we only find out about it after we are checking in 4) no guests -- we didn't have any guests but the concept seems weird in the US. 5) very old bathroom, with one itsy bitsy tiny mini-bottle of shampoo (the kind that is small enough to get thru TSA). Towels are threadbare and dingy gray color.

There was no breakfast. It was close to fast food restaurants. It was close to interstate and shopping.

It was ok but for $85 I kind of would have expected the mini fridge to be plugged in and cold not left open an hot. The AC was off so the room was as hot as out side.

First of all i never received my deposit back. I don't know why my price changed so many times from the time i booked the hotel in my app to checking in... the lady said if i just go thru her then I'd just be paying 102... but if i stayed thru the app it would've been 137. That's a no brainer right! WRONG!! AFTER THAT SHE INFORMED ME I NEEDED 150 SO I GAVE HER 160 AND SHE DIDN'T GIVE ME MY CHANGE THEN REQUIRED MY CARD AND TRIED TO CHARGE ME 125 FOR WHAT? AND THEN NEVER RETURNED IT! ALSO MY BROTHER IN LAW WAS VISITING FROM OUT OF TOWN I DIDN'T THINK ANY THING OF IT.. I WAS INFORMED WHILE WE STEPPED OUT SIDE TO SMOKE.... CAUSE WE DIDN'T WANT TO SMOKE IN THE NON SMOKING ROOM WHICH THEY WERE UNBELIEVABLE RUDE ABOUT INFORMING US. THAT IF MY BROTHER ENTERED THE HOTEL THAT WE WOULD BE KICKD OUT IMMEDIATELY...WE HAD JUST CHECKED IN 1 HOUR PRIOR TO THIS. THEY SAID FOR HIM TO BE THERE THEY WOULD NEED AN ADDITIONAL $24 THEN THEY ASKED HOW LONG HE WAS STAYING I SAID I DUNNO AND LET THEM KNOW HE WAS NOT STAYING WITH US OVERNIGHT. I TOLD THEM HE'D BE GONE BY 10 PM ISH? THEY SAID I HAVE TO PAY$ 28.00 RATHER THAN THE 24 WHICH WAS CRAZY TO BEGIN WITH...ALSO WHILE MY BROTHER WAS ON A BUSINESS CALL SMOKING OUTSIDE OF HOTEL HE WAS TOLD THAT HE NEEDED TO LEAVE THE PROPERTY!!!!! I ABOUT LOST MY COOL! I JUST PAID AN ADDITIONAL 28.00 FOR HIM TO BE THERE TILL 10:00 PM. AND IT WAS 5:30 AT THIS POINT... HE ENDED UP LEAVING AT 6:30 PM NOT EVEN 10 WHICH I WAS NEVER REIMBURSED THE DIFFERENCE! .... THE

No working lock on the door. Beat up furniture. Grungy looking towels. Poor quality bed. The room did appear to be clean! Number one priority. When I’m staying at a budget motel, my expectations are low. This property did not exceed my expectations.

There was a smell of sewage the whole night. We wanted a non smoking room and it smelled like we where the only ones that didn't smoke in it. The bathroom was filthy and the carpet was dirty. I was scared to cover myself with the bed sheets.