Rose Garden Inn - San Jose Airport

Comfortable bed. Clean room.

Small parking area

The room we stayed was ok at least,the bed was very uncomfortable the AC didn’t work there was old dry blood splatter on the bathroom door we didn’t notice til after a couple hours.the small fridge that was in the room a little cool but Not cold couldn’t put anything in there,a few of the electrical outlets didn’t work. The lock on our door didn’t work the carpet looked filthy. The price was to much for what the room looked liked. And they only give you 5 minutes after check in to make a complaint about your room.and parking is shared with the front restaurant..Horrible

The Staff

Too much noise from the restaurant in front people seem to come out a little high or drunk too much noise upstairs I swear of a Sasquatch up there stomping on the floor

В целом для ночевок подходит. Локация хорошая. Внизу есть кафе. Хорошая парковка.

Бассейн не работал. Середина июня. Комнату попросили сменить так как было при заселении показалось что не убрано.

My experience was extremely disappointing, mainly because of the reception staff and the complete lack of professionalism. I arrived at around 9:30 AM, fully aware that the official check-in time was 3:00 PM. The receptionist informed me that my room was not ready yet, which was perfectly understandable, but also mentioned that it might be available around 11:00 AM or noon. I then went to the airport to pick up my rental car and returned to the hotel around 11:30 AM. At that point, I was told that my assigned room was still not ready, but that another room was available and could be given to me at no extra charge. I agreed. However, I was then informed that I would have to pay an early check-in fee. This made no sense. I had not requested an early check-in, nor was I asking to access the room early. I simply wanted to complete the check-in process because I was leaving for a day trip and expected to return late in the evening. Since I refused to pay for a service I had never requested, I was not allowed to check in at all. Before leaving, I asked whether someone would be available at reception in the evening, and I was assured that there would be. When I returned at around 8:00 PM, I found a sign at the reception desk saying "Sorry, back in 30 minutes." This was particularly frustrating because I still had not checked in and had to return my rental car to the airport shortly afterward. I came back again from the airport at around 9:00 PM and was finally able to complete the check-in process. Unfortunately, the problems did not end there. The key cards I was given barely worked. I returned to reception and was told that they should be functioning normally. We tested them together and they only worked intermittently, perhaps one time out of ten.

Goood

Perfect to staying ..

Very clean

The side of the building was bad and ugly, and the service the staff wasn’t helpful