Bahia Principe Grand Tulum - All Inclusive

Would rate the food a 4 for the buffet. The staff, grounds, facilities, and activities were great! I didn’t like that “I feel taken” feeling I had when the Amstar rep Igor write down the pricing on a piece of paper. It would have been better to have a legitimate pricing list. They are also only brokers, and not the tour company themselves. The sofa bed was very uncomfortable. We were very upset to have to tip to get seated at Don Pablo for the last seating, only to have them turn off the AC when we arrived so we were dripping with sweat throughout our meal and it was clear they were pushing us out, not enjoyable. Everything else was great, especially the Brazilian restaurant, service and sides were amazing and the tapioca pudding was the highlight of all the food we had for many in our party of 7.

Safety is my number one priority for myself and family.

The resort is huge, beautifully maintained, and full of wildlife like iguanas, raccoons, and butterflies — our kids loved spotting them. You can visit the sister hotel Coba by golf cart from the lobby. The kids’ pool area with slides and sprinklers was a big hit, and the water was refreshingly cool. We stayed in Villa 338, perfectly located near the main pool, lobby, and buffets. Rooms were spacious, but the double beds were too narrow for a family of four. Small updates like fixing the curtains, bathroom windows, and cracked sink would make a big difference. Housekeeping was excellent. Dining was our biggest frustration — most à la carte restaurants showed “fully booked” on the app, yet we often saw empty tables. You are only allowed to get four reservations per stay. the Mexican restaurant was outstanding, the Brazilian just okay. Buffet food was good, but the area sometimes felt understaffed. The beach had seaweed during our stay (not the hotel’s fault), but staff worked hard to clean it. We found swimmable spots near the sister hotel and enjoyed kayaking and paddle boarding. Entertainment was fun — we loved bingo and lotería. Note: the Mexican Fiesta and Origen shows cost extra. Beautiful grounds, great kids’ amenities, and friendly staff. With a better restaurant booking system and a few room upgrades, this could be a near-perfect Riviera Maya resort.

The property and grounds were well maintained and appealing. The pool area was clean and big. The restaurant and buffet had a good selection but can do with more options for vegetarians. The downside of buffet area was that there was cross contamination of meat cutlery with vegetarian cutlery and also the food labels were not informative or clear for a vegetarian. Staff in the kitchen were lacking in knowing if a dish was vegetarian or not. The room we had, had multiple issues such as leaking shower door which would flood the outside and room had smelly air con leaving the room smelling damp. Although notice is displayed regarding reserving sun beds, this was totally ignored and people reserved their beds at the crack of dawn. Organising excursions from the hotels partner company amstar was simple and they had plenty of options and activities to book. The market outside the hotel was a positive as didn’t have to travel far for souvenirs. The daily evening entertainment was good, however guests should not have to pay for entertainment at a “5 star hotel”.

Great all-inclusive experience at Bahía Príncipe in Tulum! The food was delicious with lots of variety, and the service, cleanliness, entertainment, and transportation were all top-notch. The room was a bit small for our family of four, but we managed just fine. Overall, we had a great stay and would definitely consider coming back!

Friendly staff enjoyed our stay here!

The check in process was super super super slow we arrived to the hotel and we waiting about 45 in a line to be check in, the people at the lobby take a very long time and is very slow. After they show you your room they tell you that there is transportation to get you around the hotel if your room is far, well that’s not true you can’t never find someone to bring you around you have to walk in the super bright sun and heat, that’s was very inconvenient. Also the pool bar closes at 5:45 and it doesn’t matter if the pool is busy they just closed it and the only bar open near a pool is a small one with huge lines, another inconvenience. Overall I don’t think I’ll come back to this hotel! I expected more but i didn’t get it and it was very disappointing.

Extellent 10/10

Dining options during our stay were severely lacking. My family and I were limited to dinner at only two restaurants: the Mexican and Brazilian. The absence of Italian and Japanese options is misleading and a form of false advertising. Most other restaurants were fully booked, and we were unable to secure accommodations elsewhere. The venue was overcrowded and understaffed, which resulted in inadequate attention and hospitality. While cleanliness was commendable and the buffet was acceptable, the entertainment was merely average, and there was no nightclub available for guests. Overall, the experience was disappointing. However, a few staff members, notably Saul and Ana in the dining area, provided excellent service, making our visit somewhat more enjoyable. Additionally, I had a couples massage with Karen and Analy, who provided outstanding service. In terms of improvement, the pool bar had only one staff member managing drink orders, which felt inadequate given the large crowd. While he excelled in his role, having more staff would significantly bolster efficiency. Adding some entertainment while serving drinks could elevate the overall atmosphere, making it an even more enjoyable experience for guests.

This was a relaxing vacation and the stay was wonderful! We especially enjoyed the pools, kids club, and our room with two bathrooms and two bedrooms. The staff was friendly and always helpful. I would definitely come back!