Candlewood Suites Austin-Round Rock by IHG

Room wasn't ready when we got there at 4:15. We waited over 2 hours for our room to be ready. Even at that point, there were issues with our reservation. According to hotel, our payment had not gone through even though I had email confirmation through booking.com that it had, and also bank statement confirmation that the payment had been successful. To be fair, we were eventually given a room with 2 full beds when our reservation was just for a room with 1 queen bed. It was very obvious that the front desk worker was extremely overwhelmed and it seemed like the hotel was short-staffed. Also, the shower in our room did not work. Upon checkout, the payment issue was still unresolved and they said they would reach out to us at a later date.

They were able fix the issue of being double charged.

The room I originally booked wasn’t available so I was given two full instead of queens. I found dead roaches and bugs between the bed and wall. The towels were stained.

I had a great experience at this hotel. The room was clean, comfortable, and well-equipped. The staff was friendly and professional, and they made sure I had everything I needed for a pleasant stay. I especially appreciated the quiet atmosphere and convenient location. I’d definitely stay here again

Bed was decent

1st room was actually already occupied , so they got us a 2nd room. It had such a strong bad odor ( moth ball smell) that we had to change again. The faucet was loose in tub , light bulb was not secure & flickering , noise was a little loud from frwy - frustrating .

Up to date and clean.

Parking