Pestana Casino Park Ocean and SPA Hotel

Architecture and design

The hotel and grounds are beautiful. The hotel is ocean front and close to everything you could need. Our room and the hotel were kept very clean. The main issue I had throughout my stay was with the staff at the front desk. Every time we needed to go to the front desk, including at check in, we were treated rudely. (*Except for one tall young man with dark hair, he was the exception. Always pleasant and happy to help) You felt as though you were annoying them and information, particularly regarding parking, was inconsistent and at times misleading. I have never been treated so poorly by hotel staff before. I would never stay there again.

Need room renovation. Mold in shower

This hotel looks tired like the staff and the sad breakfast. Interior is still okay fortunately. Good location.

Great location. Safe for solo travellers.

Great experience here. Staff was very friendly and helpful for room change and parking. Had problem with parking ticket machine and they gave me free parking for the little inconvenience. Very central spot. I would definitely recommend and refer.

Very nice.

Old building ( almost classical) but require updating. Only first floor ( reception level) nice and fresh, but room level’s tired and very much used. Location is excellent staff very friendly and helpful.

Overpriced dinner buffet. Disappointed with quality and selection of the food.

Very nice hotel, our 4th time staying there.