Ruth Zefat By Dan Hotels

Beautiful hotel in beautiful city Great location Very quiet Lovely wine bar

We had amazing time. Everyone friendly and accommodating! Upgraded our room for free

I must commend Yitzchak, the manager of the hotel for his kindness towards us !

Overall was beautiful

Very dishonest anything they promised they lied about… very upsetting would not reccomend

This is an older property with different levels and lots of stairs to negotiate with luggage. It took some effort to get everyone and our luggage from the car park to the room (hauling bags ups numerous flights of stairs).

The only issue is the lack of flexibility of the hotel staff. I booked 2 rooms for me and for my elder parents who need some time to move and organize themselves. I asked for any option for a later departure on the last day. Not only it was declined but also the hotel staff came and knocked to my parents’ room one hour before the regular time, asking them to leave (earlier though). This is very inappropriate for that type of hotel and toward that kind of slow motions old people, particularly because our rooms were not ready until 45 minutes past the checking time. Maybe the hotel should indicate in the description that flexibility and velocity is expected from customers there and not from the hotel staff.

every thingwas good, from food to sleep

Loud yelling noises every weekend night until 2-3am.

Upon arrival, my wife and I entered our room to find that it was not cleaned, the bed was not made, and the bathroom was disgusting. We were moved to another room which did not meet the specifications of my original reservation and the hotel did not provide a discount/refund for the situation. The only thing they did give us was two free glasses of the cheapest bottle of wine at the bar. This was a horrible experience and the staff was rude and obnoxious. We will never stay here again and do not recommend this hotel.