Sonesta ES Suites San Diego - Rancho Bernardo

The location

Room was dirty.

No probe el desayuno, la ubicacion es muy buena

Faltaban implementos en la cocina, no habia manta o almohadas extra para el sofá cama

You might want to avoid this property. I checked into San Diego and some hotels are mixed use for both guests and homeless. Not sure if this is one of these hotels but it sure seemed like it with the pot smoking so rampant, you'd get a contact high from passing the rooms... and pretty odd and obviously psychiatric issues wandering past and occupying rooms. Had to change a room bc one of the psychiatric "guests" was stomping across the floor nonstop for hours. Yes hours. Nonstop. After 4 hours of it, (yes I asked the front desk to address it, but even the front desk guy looked pretty red eyed/glassy eyed and chose to do nothing) I was able to get a different room (after they previously told me they were sold out). And of course, wait for it... Like all hotels that read not very complementary reviews, expect that their response will be: denial, "wrong hotel," "you're mistaken, we have policies against that..." "we have no record of your stay." Etc. So probably zero accountability. But like I say, especially if you are using this hotel for a vacation, you might want to think about the hundreds of other choices in the area.

The location was prime.

The extra $164.03 that was charged to my card after I had already paid.

There was no breakfast on some days.

Nice location

Breakfast was supposed to be included and staff had no idea. First gave us a time then it was don’t know what happened to no breakfast available