Sonesta ES Suites San Diego - Rancho Bernardo

Breakfast was delicious and everything I expected

Entering my room and trash left in kitchen from previous occupant. Elevator floors need cleaning hallway carpets need better vacuuming.

The location was great. I was pleased with the facilities… they were clean and the staff was friendly, professional, and accommodating.

I was disappointed with the laundry. We requested a set of bedding for the pull out couch. The sheets were stained and the blanket had holes. We asked for a second set…. The sheets were better, but the blanket had holes. To me, that is unacceptable.

I asked for early check in at 3 pm and I was told room will be ready. It wasn’t. I had to wait until 4 pm. I got the room but it wasn’t cleaned at all and I had to come down and ask for another room. It was a total mess as many people have been waiting and rooms were not ready. I too the room which was being cleaned as I knew I would surely get it in 15 minutes. The lady at the front desk was nice and doing her best but the other guy wasn’t nice and he didn’t give me the room when I came at 3 and didn’t even apologize for not being the room ready. I felt like I was as being treated as a lucky to have found a place to stay. He needs to do better.

Friendly staff

Not very clean

Breakfast two days was not available during my stay at the hotel , all other service was excellent except the breakfast . I suggest to look for it seriously and improve it accordingly

My room and facility , hotel location and quietness staff some only , one lady in reception needs more training for customer service courses

The location and we had stayed at this hotel in the past. Good breakfast options.

We noticed the elevator was worse for ware and noisy. The piece of furniture the TV was on is too close to the bed so that a squared edge could hurt a person if not careful.

Property is old and the restrooms are smell bad, towels are not good quality, toilet doesn’t flush well.

No really