Sonesta ES Suites San Diego - Rancho Bernardo

The staff was attentive - the property is close to the freeway -

The common area by stairwell and hallway often smelled of old garbage. The room was very dingy- not what I have experienced at other Sonesta properties. Breakfast was terrible. Eggs horrible- sausage poor quality

We stayed there for a night, next morning on Sunday we went to eat and there was No breakfast!! Only cereal and yogurt - Room had closet door broken and unsafe to walk by - Carpet smells - Old TV

Ocean was really helpful, great team!

The washer and dryer didn’t work spent so much money trying to use it but they need updates. Breakfast could be better.

I enjoyed the spacious room and location.

The room wasn’t very clean when we got there. Floor hadn’t been swept and the bathroom had toilet paper in it when I walked in. The check in process was the longest I’ve ever experienced anywhere.

Friendly staff, big rooms, nice pool

The breakfast was pretty bad.

The eggs were hideous—watery and rubbery.

One star review for the absolutely unacceptable front desk treatment. I checked out and the front desk young lady was unable and unwilling to print out my receipt, insisting I booked via a third party. I didn't. She probably said the same thing to me fifty times, not trying to problem solve. No attempt at customer service. No "thank you for staying at Sonesta," just a blank stare. Incapable of doing her job and treating me like an unwelcome guest. What bothers me is that they have INCOMPETENT people at the front; she gave me the blank, thousand yard stare and was incapable of handling my request. I've had to call corporate to escalate this simply because they bungled my reservation. The room was very comfortable. I slept well and enjoyed my business stay. Lots of special touches. Breakfast is good as well. It's too bad their front desk staff tarnishes the Sonesta experience at this property. This is probably a training problem, because the treatment I received left a bad impression. P.S. Charging $10 a day for parking is completely ridiculous and unnecessary. I suggest guests park on the street in the cul-de-sac.