Hotel Rumbao, a Tribute Portfolio Hotel

We lived this hotel, from the welcoming, friendly and always ready to help were amazing. The room are spacious and beautiful large marble showers and the most comfortable beds. I will definitely stay here whenever I visit Puerto Rico

Everything and the restaurant was very good

The bed was nice

We were charged for a breakfast that was supposed to be complementary we were charge 200 dollars for 2 continental breakfast never stay again want our money back never stay there again

The staff was very warm and friendly. They were like old friends that you hadn't seen in many years and were so happy to see you again.

That we didn't have more time to stay longer.

please don't stay at this property, it's way overpriced and even though i used 62,500 marriott points, the hotel only wants to accommodate me 15,000 points for my horrible stay, the refrigerator had black mold, which looked like it's been there for a while, the housekeeping man entered our room without knocking frightening my wife, the room said it comes with a balcony, which is not much of a balcony at , you just open the doors to a view of water, there is not enough room for a chair or you to even go outside , just lookout. , it was like buying a house without a finished deck and they just but wood across the door , so no one falls out. Did I stay it took almost 3 or more hours for everyone to check in and they were complaining, thank God they were serving mimosa, and the bartenders were good. I go to Puerto rice several times a year for cruises, but next time I will stay at a Hilton property. I spoke to a manager from Marriott rewards services, but he was no help at all, im really surprise Marriott, treats titanium member like this, especially since being a rewards member for over 26 years. I'm about to depart from this bad service. they could have just refunded me the points used to stay at this dump. I should have known better since it was a previous sheraton property (dump).

I liked the location, their staff were really friendly and I loved my room!! The balcony area was so cute

Ubicación, amabilidad del personal del desayuno y bar, comodidad de la cama.

En 5 noches solo me hicieron la habitación una vez, y esto tras quejarme en 3 ocasiones. Para colmo, al hacerme la habitación retiraron todas las toallas y no las reemplazaron, por lo que tuve que quejarme de nuevo. Por otro lado, no entiendo que en el lavabo no pongan una pastilla de jabón o un dispensador. Hay que pedirlo en recepción. Sinceramente, no puedo entender cómo en un hotel de estas características no se cuiden aspectos tan básicos.

We use this hotel for a pre-cruise nights.. It is very close .. ( couldn’t be much closer than being on the ship ;) ) .The Rooms were nice, clean, and spacious. Hotel staff were very gracious and helpful. Most of the city is well within walking distance of the property. We were able to store our bags before we had to show up for our cruise and the directions provided by the hotel to various sites were spot on. The only down side was that the hotel had a business group / meetings going on and they kind of took over the restaurant and bar.. Also the service hours of the bar and restaurant were kind of short.. only open to 10 PM in the evening… not great for those of us coming from the west coast of the mainland USA. Also right next door to the Hotel is the worlds greatest Wal-Greens … for the cruisers and last minute forgotten items . its in the perfect spot .