Extended Stay America Suites - Austin - Southwest

Nice and cozy for the price

They would take state issues id

Location was very accessible and close to major freeways

Elevator was not working so I had to take all of my luggage up 3 flights of stairs. Front desk notified me that the payment hadn't gone through so I showed them the payment on the app and credit card statement but he refused to accept so I had to pay again so I can stay. The hallways smelled of smoke. The bathroom had several stands of hair in bathtub, toilet and mirror. The AC never got cold despite it being at the lowest setting.

Quiet and convenient

Employees were great and helped me.

No one really around at the desk in the night time

Steve was very courteous and helpful, room was very clean

Building needs to be aired out. Overly strong smell of cleaner covering a stale room and stale lobby. Rooms are empty of plates, glasses, silverware, as you would expect of these extended stays or suites. You have to ask for them at the desk. And no ice machines.