Extended Stay America Suites - Austin - Southwest

Great customer service, quick check-in and quite a comfortable stay!

Adequate for a one night stay. Easy access to downtown Austin.

Stay was good

Calm

Amazing/outstanding service! The room was a little drafty, but acceptable overall.

I left a Airbnb due to some tense conditions, and normally stay at the Hampton Inn Suites in Oak Hill. This was a better value, and I’m relived I know of another choice I can make in these ridiculous times.

Location but trashy

The property was in a good location, access to a lot of places… it was clean What stood out to me was and made my stay good was Joseph at the front desk, he was awesome

The entire building had a file smell, also I always check windows when book a room and the windows was open

Front desk very rude. Could not understand gentleman and told me I need to listen better. Room was disgusting, microwave was filthy, mold in bathroom and dust all over the walls. Location was great though.

Drove in fro a 5 hour trip for a special event. I requested a checkin at 3pm. I arrived at 5pm. My friend who arrived before me was there in the lobby waiting for 45 min. She said they are still cleaning her room and cant get in yet. We waited a couple hours. My event started at 7pm, it was not 6:45 and still no room to get ready. After going back and forth with the worker in the front that i need my room now i ended up having to get ready in my car and leave which i was still late for the event i drove in for. My other friend stayed to wait for the room and they didnt get in until 8:30. This was highly unacceptable! Not only that the room had no soap, no shampoo, no conditioner, elevator didnt even work. They didnt even prepare the room right. To top things off they charge me an extra $30 for a late checkout fee which isnt true. They knocked on my door at 11 and i was gathering my things. Left at 11:15. So quick to charge a late checkout when i should have got a late checkin credit. Worst experience ever. Also people that work there told me this happens everyday.

Everything. Care about your customers.