Extended Stay America Suites - Austin - Southwest

Location and easy access to the freeway

Smell of humidity and mold. Carpets are old and dirty. Room Doors are extremely hard to open. No bathrooms in the lobby. If you are over 5 feet the shower head will on reach you shoulders

The staff was excellent

The first room I got had flooded I ran bath water and the water leaked from the bathroom all the way to the bed at 10:00 and I had to switch rooms. The room I was switched to smelled like mechanic had been in there

The hallway smelled bad; they don't have Splenda or diet sugar for coffee. It was a good hotel, but I could be better.

Nice place to stay. No complaints

Absolutely nothing at all, sadly.

After I paid online and presented my confirmation to the main desk at the hotel they told me that there were no rooms available. I advised them that I had my confirmation from booking.com and they said that they could not do anything about it even when booking.com showed 5 rooms available on their site. I had to pay and stay at another hotel. Now I need to know how I will be refunded for that when I was not able to stay because of the lack of availability. I am requesting a refund.

Good

Outstanding and very accommodating during my stay!

Quiet

Outstanding customer service, very comfortable and relaxing stay at this hotel!