Catamaran Resort Hotel and Spa

The bed was comfortable and pillows were good. Food at the restaurant was good.

The decor was datedbthe room was nothing special. My view including a sliver of water, the parking deck and loading area. The noise from anyone close to you opening their balcony door was insane especially at 1 am. The elevators in their tower building were super slow. The housekeeping was hit or miss. The one day it looked like they dropped the bottled water on desk, didn't take the trash, but did make the bed. I don't meed daily housekeeping but if it gets done it should be the same standard each day.They charge a "resort fee" even though there were zero activities and the pool the whirlpool were closed. You could use their "sisiter" property but you either had to drive or it was a 40 minute walk. No mention of this at the check in just a sign on pool. I had an issue with my bill the front desk woman was rude and kept rolling her eyes at me. Despite, the hotel charging my card twice I was called early on Monday morning informing me they needed my card AGAIN but couldn't tell me what the charges on my card were about. Now I have to watch credit card to see if there anything that needs to disputed. Absolutely THE WORST BOOKING I HAVE EVER MADE THROUGH THIS SITE.

Overall a nice hotel and property. Staff are very nice and property is clean and in a good location. The rooms are a little worn and it appears some are more updated than others. Jist keep in mind this is nit a fancy resort but a mid tier resort with decent amenities. Pool closed and didnt see a gym.

Great location Friendly staff

Not the properties fault but there was a barking dog in the room next door. Very annoying.

Fantastic experience starting with Joanna at the front desk. She was friendly, helpful, informative, and an absolute delight. Beautiful room in a beautiful neighborhood of San Diego. Loved everything about my stay, especially the friendly and helpful staff.

Renee and Kim truly embody exceptional customer service. They worked tirelessly to help extend my husband and I stay at the resort, and the entire staff’s service is genuinely top-tier.