Catamaran Resort Hotel and Spa

tropical vibe

bathroom needed updating but had a great shower head

The property was really nice. The room however is what made the rating 3. Uncomfortable and the ceiling was breaking off all over everything, room smelled musty, old

Our experience here was not what I had hoped. Upon check-in, our room was very dated and had several issues. Both patio doors were off the tracks, the pull-out bed was broken, the air conditioner blew out black particles that landed on the bedding, and the windows were full of handprints. Upon bringing this to the manager's attention (after waiting 1.5 days for a call back from him, we went to the front desk and wouldn't leave until they spoke to us. We were told we can switch rooms, but not to the same room time, which did not work for our family. Additionally, they did not make any attempt to come and fix any of the issues we brought to their attention. I was told I would receive a credit back on my card for the resort fees due to the inconvenience, and that did not happen. Additionally, I had to dispute the charge with my credit card company as they also did not refund the $100 a night deposit they collected. Overall, very disappointing given the amount of money paid per night.

This was an amazing mini-vacation for us in a Polynesian botanical paradise complete with Koi fish ponds and birds in the middle of Mission Bay. We were there to join our son for his birthday and found that there were terrific onsite amenities available to help us celebrate; including renting watercraft (kayaks, SUPs, and a pontoon boat). We also scheduled a bonfire service for the evening complete with s’mores.