Pestana Rovuma

The location was central and the lobby presented well.

The room was a bit drab. The hallway carpets stained and tattered in places. My biggest complaint is that the front desk , while well meaning, just misses the mark when it comes to customer service. 36 hours prior to arrival I sent them a message through Booking.com and an email directly to reservation asking about any transfer service. Both messages went unanswered. When the taxi from the airport doubled the price upon arrival at the hotel the front desk clerk refused to give me assistance but after I paid the inflated fee and the driver had left he told me the rate was far too high and their shuttle was half the price. That was all I needed him to say in front of the driver. Two weeks prior to arrival I got a message that the hotel wanted me to provide a credit card and assume them I was coming or they would cancel my booking. I confirmed and noted that I had guaranteed my arrival with a valid credit card. When checking out they informed me that my credit card was not valid and I needed to pay. I had already planned to leave their hotel at a specific time and had my luggage packed with my cards at the bottom of my duffel. I had to dig through it to find a card. I asked them why they hadn’t informed me at check in . I got an automatic insincere apology and no explanation. I had asked for a one hour late check out and was assured twice that it was approved. When I got back to my room after the standard check out time my key card would not work and I wasted 15 minutes of my time talking to reception because now notation had been made in my file. It may sound minor but I am on a three month journey and things like this should not happen at what is represented as a fine hotel. The long and the short of it is that I made my dissatisfaction known and changed hotels.

Location

It’s not a 4-star hotel. Not even close. It’s outdated and neglected. Breakfast selection was abysmal and the room windows are not double glazed, you hear everything especially the street parties at the weekend. There are better alternatives close by.

Good location.

rooms need to be updated, You could expect more from a Pestana hotel.

I liked the fact that the hotel was central to everything. The staff was very friendly, especially Ebrahim, at our arrival. Our rooms were on 2 different floors and we requested our rooms be next to each other and he moved us to the 9th floor with interleading rooms. It's absolutely amazing. That will be a 10 for him.

The breakfast did not have much of a variety on the hot meals. The pastries were great

Friendly staff, excellent location, breakfast bag on early morning departure

Excellent location to explore the city by foot. Walking distance from the main attractions. Nice view over the city centre. Excellent breakfast and friendly staff.

Everything was just perfect!

The location and view from my room was great. The staff were so helpful and they could speak English

Nothing everything was good 👍