Orlando Marriott Lake Mary

Jay Balanay, the Bell Captain was AMAZING as was LaDanny Stevens at the front desk. Both of them went ABOVE and BEYOND to answer all questions we had. Made us feel very welcomed and took the time to chat with us. Will definitely be a k when we come down again!

The rooms were very clean & the beds were very comfortable! Super friendly staff at check-in. Fresh made omelet for breakfast was delicious. Coffee (We proudly serve Starbucks) on-site was a nice touch.

My only complaint were all the bugs in the pool when we went to check it out during the evening. Kids didn't want to swim in it because it was too "dirty".

I’m very disappointed with my experience at the Marriott hotel. My husband checked out on April 19 and paid the bill, but after reviewing the charges, I noticed we were charged for items from the bar that we never used. The only thing we had was breakfast on the day we checked out. We went back to the front desk and spoke with Barnaby. At that time, our Uber was already waiting to take us to the airport. He apologized and promised to fix the issue and email us. A couple of hours later, he emailed us showing a balance of $0 instead of the corrected actual amount. I honestly thought maybe he made a mistake or felt guilty because of how the situation was handled. What made the experience worse was that while we were waiting at the hotel, he disappeared behind closed doors for about 15–20 minutes until another staff member had to call him for us. A few days later, I checked my American Express statement and saw that instead of $0, the hotel charged the full incorrect amount again. We tried calling multiple times to resolve this. The front desk staff kept giving us different stories. First they said Barnaby was available and put us on hold repeatedly for nearly two hours. Later another employee told us he had already left for the day. We also tried reaching accounting and experienced the same thing — being put on hold with no response. This was extremely frustrating and unprofessional. I will never stay at this hotel again.

We’ve now hosted our event here for three consecutive years and are already planning to return next year. The staff consistently makes the process effortless, adapting quickly when needed to ensure a seamless conference experience for our guests. Each year, we look for ways to improve and ask for input and every year, they deliver. Thank you for your continued support and partnership.

Ambassador with Marriott. Perks are nice. I can not believe the NEW gm at this Marriott property is allowed to tear apart the guests and employees the way he is. Stayed here for three nights EVERY year for the last 10 years.. Cheap, Cheap gm has eliminated soft drinks and water in the club lounge! Cheap, Cheap gm is now charging $10 per night for parking which is not stated prior to check out. Get your bill and the fee, plus tax is buried under other charges. This parking lot is used by other hotels as well as other businesses that DON'T charge for parking. Cheap, Cheap gm has eliminated snacks in the club lounge. Cheap, Cheap gm has irritated so many long term employees they have left and moved on to other properties. According to two employees I spoke with, both state the gm looks for issues to cause problems. STAY AT THE WESTIN OR THE HILTON