Orlando Marriott Lake Mary

The hotel was busy due to large convention. I had an issue with my registration but Corey handed it with efficiency and a smile. I was truly impressed with his calm manner especially dealing with the huge volume of guests.

When LeDanny at the front desk found out that we were there to celebrate our 6 yr old granddaughter’s birthday, he notified Sylvia in housekeeping so they could make our room special for her . The housekeeping staff, especially Rosibel, went above and beyond to decorate our room with a Towel Birthday Cake, along with unicorn popcorn and other special treats! She loved it!! Made her celebration extra special !

Stayed overnight. Hotel was easy accessible, with plenty of parking. Hotel was nicely decorated. Front desk was helpful and courteous. Rooms were clean. The mattress could be better. Breakfast at the club was a very good one. All and all this is a nice hotel and I recommended.

My stay at the hotel was absolutely incredible! During the first days, I met Sylvia, the Housekeeping Director, in the elevator, and from that moment on, any need I had was promptly handled by the housekeeping team, ensuring my room was always immaculate throughout my stay. The care and attention to detail were remarkable, I found good night letters from floor attendants Ms. Wimmelis and Rosibel, and everything in the room worked perfectly. The breakfast at the restaurant was excellent, and the hotel’s location makes it very convenient to access everything you need. At checkout, I had the chance to speak with Sylvia again, who took the time to ask about my stay. As a Titanium Guest, I felt truly honored by the level of attention and commitment from the team. I want to especially highlight floor attendants Ms. Wimmelis and Rosibel for their care and dedication. I highly recommend this hotel to anyone looking for excellence, attention to detail, and truly personalized service.

My wife and I travel to the Marriott Orlando once a month. Silvia, Jay, Alvin, Josh, LaDanny, Barclay, Tischelle, Elisabeth, Bella, Isabella, Cory and all the staff make us feel like Gold. They are attentive to our needs and we love each and every one of them. We will ALWAYS stay at the Orlando Marriott. They deserve a 10++ as well as a raise in pay. Thank you all for making our stay a memorable one 💖

The location is very convenient, close to restaurants, I-4 and 417. Everyone at reception was exceptionally friendly and professional.

Sadly, the room was in poor condition, when we arrived. The bathroom was dirty, with obvious stains on the shower wall and shower door and there was dried up saliva and toothpaste in the bathroom toothbrush glasses. When we informed reception they had housekeeping come back and clean, which was nice but two days later, again our room was not cleaned at all, the beds were not made, towels not exchanged. The state of the bathroom was dilapidated, with the calking around the shower in dire need of a touch up (see photos) and the towel hook detached. We informed reception who sent someone up immediately. Calking was touched up, towel hook not reattached.

This review is about your housekeeping manager, Sylvia. She went so far above and beyond any person I have ever met in a hotel setting. For starters, she is a warm and kind person who always has a smile. She told me that she has been with Marriott for many years but is new at Orlando Marriott Lake Mary. I know with the size of the hotel she has a challenging job for sure. But, when I saw her on our floor which was more than once she was very involved with her cleaning staff helping them or supporting them in their jobs cleaning the guest rooms. Personally, I don't recall experiencing that ever before. My wife was there for a convention last week and I went with her. We are celebrating an anniversary and she made sure that every day the staff did something special to commemorate it. So on our floor I wanted to give her a special token of my appreciation and handed her a $20 bill. I could tell she hesitated to take it as if she had "0" expectation of getting anything out of her good deeds and work. I did not give her a choice and she immediately, this time without hesitation, turned and went over to the woman cleaning rooms and gave it to her. Sylvia is not only a good hearted person to hotel guest she is a great manager and leader, even educator for Marriott housekeeping staff. This is a person you need to appreciate and keep as a prized employee of the local Marriott Bonvoy collection hotel in Lake Mary, Florida. Thank you very much Sylvia for being who you are! Allan Mindell (Laura) Guests from 2/3/26 to 2/7/26