Hacienda Xcanatun, Angsana Heritage Collection

La comida excelente

Mi reseña tenía un costo y después hubo un error y tuvimos que pagar más

Personnel très gentil qui essaie de faire au mieux mais manque parfois de formation

Photos mensongères, ce n'est pas du tout au milieu de la nature. C'est dans une zone industrielle avec des buildings en construction autour. Café qui est très mauvais au bar et facturé 5€

Der Garten und das Frühstück

Die Lage in der Industriezone Die Bauarbeiten an den halbfertigen Residenzen Die halbfertigen Betonbauten waren auf den Bildern nicht zu sehen und verschandeln den Blick Die organisatorischen Mängel Kleinigkeiten, wie Kaffee Kapseln, oder Mückenspray zu organisieren

Nice and comfortable rooms. However, our first room had a musty smell.

Our key advice to management is not to mix two things: Either organize wedding parties or be a 5-star hotel that welcomes guests who do not choose to party and choose peace and quiet as the Hacienda communicates on their website. A crowd of 170 partying guests flooded the hotel and took away all the peace and quiet. During our dinner on the restaurant's beautiful rustic terrace, we were suddenly surrounded by a standing reception and could no longer hold a conversation. The next day, the beautiful swimming pool was transformed into a mega pool party. So much for our hopes of enjoying a peaceful three days at this hacienda. We learned from the otherwise very friendly staff that many parties are organized on the estate, involving the hotel guests and the hustle and bustle of these parties...

Some of the staff were kind and helpful, which we appreciated. The property itself is nice, and the room is spacious, however there were several important issues.

During dinner, even though we had paid a rather significant fee for our dog, we were not allowed into the only restaurant, as pets are not permitted. As a result, we had to sit outside, dealing with a high number of mosquitoes. Placing the bathtub outside the room is a great idea, but there is a clear lack of privacy. The bushes that are supposed to provide privacy are far too sparse, which makes it uncomfortable. While I was taking a bath, people were constantly walking by, some even stopping nearby and talking for quite a while. At one point, someone passing by actually stopped and started taking photos — I’m not sure if it was the flowers… or me, completely naked.

The pool area was wonderful. I highly recommend Armin, the pool barman, who was both very pleasant and very professional. Thanks to him, we had a beautiful time.

Die Hacienda sowie die Ausstattung ist top. Garten wunderschön. Pools 1A. Eine der schönsten Anlagen auf denen wir je waren. Wundervoll!

Für alles muss man extra beim Frühstück fragen. Alles dauert lange. Kellner und Staff sind bemüht aber Prozesse sind einfach schlecht. Auch Qualität des Essens vor allem das Brot ist zu dem Preis nicht passabel. Auch die Portionen sind viel zu klein. Man wartet lange aufs essen. Und dafür ist es zu teuer.