Hacienda Xcanatun, Angsana Heritage Collection

Tout! Un endroit incroyable où tout est magnifique. Un parc pour se balader, 3 piscines, un spa, salle de sport… une seule chose à dire : parfait

Magnifique c'est un dépaysement

Rien

Beautiful mature planting all throughout the hacienda. AMAZING pool with plenty of lounge chairs around the pool, all with towels on the chairs for keeping them fresh for each guest, and a towel for drying off. These little touches make a place go from good to great. We stayed in suite 317 with plenty of space for a couple and a private front porch and back patio. This is one of the older buildings with beautiful traditional architecture and completely modern on the inside with large shower and separate room for the toilet, which is very nice for privacy. The service by all of the staff was great, from reception to pool to restaurant and all other staff too.

It is truly a shame that such an extraordinary and well-located property suffers from subpar service and operational failures. While the potential is there, the service under resort host Airam results in a lamentable experience. Despite the commendable efforts of staff members, the overall guest service by Airam is marred by exorbitant wait times and a blatant lack of attention to detail. Furthermore, the spa staff was conspicuous by their absence. If this hotel were managed effectively, it would be magnificent; however, the current state of affairs is deeply disappointing. I am uncertain if I will return.

This was such an incredible surprise. It's quite an expensive hotel for the area and I wanted to have a special experience so I chose it. The staff has been extraordinary! from the dpa to Armin at the pool bar, these individuals made me feel like they actually cared that I was there, they were interested in who I was as a person, and they made my stay feel more like an extension of my life, hanging out with good friends and enjoying the best that life has to offer. I cannot express how impressed I was with the service at this hotel! I will be back very soon,

Absolutely beautiful grounds and pool and room… Just top-notch. We also liked the very low-key vibe and the attentiveness of the staff. The room was spectacular.

Really the only drawback was that it was a half hour away from Merida.

Ein perfekter Ort zum Genießen mit fantastischem Pool.

Rund um das Hotel wird ein weiterer Zimmer Block errichtet. Leider von Mo-Sa extremer Baulärm über den auch die Lounge Musik am Pool nicht hinweg hilft.

The old “hacienda” part

The new part. Not 5 star hotel service.

Ausstattung