Super 8 by Wyndham Ketchikan

Nothing. The service was ridiculous and they did not help me out with a damn thing.

Everything. They would explain anything to me about my room rental.

Nothing

Room had very stong odor of urine. Very cold and thermostat did not work. Shower head was not tall enough for 6 ft man. Tub does not drain. Walls still had spackle on them for a repair. Walls very very thin could hear everything. Very unclean all around

The staff was exceptionally friendly and accomodating. They were clearly overworked but still kind, human beings and went out of their way to help when I had a sudden change of plans.

My bed had bed bugs and the smoke detector was going off. There was nobody on staff who could change the batteries so it went off all night.

I had a place to stay

Not a single time the trash cans had been emptied or the coffee maker had a refill- I was coming in a day late- informed the hotel that I was a day late- on the phone they offered me a refund for 1 night- at the hotel- a big no- there is no refund

The room was a bottom level floor & it was uncomfortably COLD when we arrived. Even after we found we could adjust the thermostat (which the adjuster switch was broken, that's why I didn't know we could adjust it ourselves right away), it still took quite awhile to warm up. There was no hair dryer in the bathroom or anywhere else. Inside the microwave was dirty, not enough towels, & can't get any extra towels unless you turn in towels so basically you can't get extra towels period. The worst was the dirt on window seal & the mold, which seemed as though it had attempted to be taken care of at some point previously, but wasn't done correctly so it came back & will continue to until they quit cutting corners & just fix it the right way. The price is outrageous for the conditions of the hotel overall. It's a low budget place that reminds me of the kind you can rent by the hour.

Cheap and worked for our temporary purpose

Theres no staff that welcomes you or to talk to if you need something

Area around hotel seems unsafe. Lots of homeless ppl. Hotel does provide free transportation by taxi from airport and to downtown.