Quality Inn & Suites Benton Harbor - St. Joseph

Friendly staff , room was very clean. On checkout I informed the attendant on duty that I would be booking my next visit with them. Also with everything ( restaurants and shopping) so close it made it very convenient.

First they offer free breakfast although they have the space i was informed they no longer have it. I had to call a number to check on at 2 in the afternoon. Nobody was ever at the front desk! I needed a couple extra pillows and was informed they had no extras. Next time I'll stay next door at The Red Roof

Liked that the hotel is a quiet complex, not busy.

No breakfast served. Not even coffee. When I checked in they told me breakfast was included. Straight up lie.

Spider crawling on the pillow and toilet ran all nite.

Place was terrible. Dirty and filthy bedding. We are trying to get money back. Didn’t stay we left right away. They are not cooperating to help us. We were there 1/2 hour. Can’t get a hold of manager

Room was fine but the breakfast was almost nonexistent. Know it’s new management but really need NOT advertise as such.

I wouldn’t let me worst enemy stay here. Both rooms we were showed smelled of someone smoking drugs, blood on the comforter, fire alarm hanging from the ceiling, bathroom was NOT clean and staff walking around barefoot! Broke machines for the “free” breakfast. Looks nice when they pay for their rating to be 7/10… dont be mistaken

At check in, said my credit card was declined. Used a different card. I called the 1st card & they said no transaction was attempted for that amount. If it was, I had more than enough available credit. There were no do not disturb cards for the doors. Next morning go down for breakfast, one of the "free" amenities. No breakfast, asked about a bill credit, no. Called Expedia & was told my reservation did not include breakfast (it's a free amenity) so if any of the other 3 vehicles there wanted breakfast, they were out of luck. Checked Expedia & the four room res types I could have made for that day after that, all showed free breakfast, not sure what's going on with that. After getting back from a wedding reception, go to our 2nd floor room & had to go back down because the key cards weren't working. When we came back from the wedding reception, more cars at the hotel than at Friday check in & when we left for the wedding Saturday. My wife joked, will they have breakfast now with more people? Next morning, saw some coffee & a few things out. DirecTV remote batteries needed replacing, said so on a message on the tv screen. Message in room about cleaning fees if mess left, yet one of the dressers had a bunch of empty shopping bags in it. Couldn't print receipt at checkout. I've stayed at some Quality Inn properties in the past, this was the worst we've ever dealt with. I would think twice before booking another Quality Inn property, definitely never stay at this one again.

Gross. The floor was sticky. The phone was taped together with scotch tape. Had to buy an air freshener for the room. Once the air was turned on it smelled awful. The bed was comfortable. We booked through a website and it was obviously an off-market room. When we checked out the gentleman at checkout was sure to let me know that had we booked directly that our room would have been $40 less. If you don't have to stay here I wouldn't.