Quality Inn & Suites Benton Harbor - St. Joseph

Carpets were filthy, needed to constantly clean my feet after walking on them

Bathroom smelled , the toilet looked dirty, I tried cleaning it, it was a little better but it was w/in the toilet seat. Blow Dryer didn’t work nor one of the lights next to the bed nor the ph chargers didn’t work.

Only stayed one night. Was perfect for what we needed. Only complaint was the bathroom floor was sticky.

After hours of driving this was the choice to stay for the night. It was a basic room and nothing was wrong with it. The staff was friendly. The room was far more expensive than it was worth. People arguing in the parking lot at night. If you have to stay in Benton Harbor this is as good as it gets. Keep driving is my advice.

Helpful staff

The room was clean had an odor bathroom lighting was terrible

Safe, quiet and clean surroundings.

It was clean and the front desk staff were pleasant. I could not get the television in the room to work correctly. It turned on but the remote did nothing to actually get a channel to watch. Also, the clock in the room was not set correctly and impossible to set to the correct time. Totally unusable. Fortunately, I only needed to be there for a few hours before sleeping for the night and leaving the next morning. Will not choose to stay there again.

Close to expressway and easy check in.

When we checked in, we were given room 112. Our key cards would not open room 112 so the clerk gave us the room next-door, 110. no problem, right?WRONG!! At 4:10 AM, we were awakened by the sound of someone repeatedly trying to enter our room. We could see people out in the hallway, moving around and trying to open the door. When activity in the hallway ceased, I opened the door to see people down the hall by the entrance to the lobby. Shortly there after I saw the clerk come around the corner and see me standing in my shorts in the hallway and I asked “do you remember that you moved us from room 112 into room 110? “ he apologized as I bid him and his new guests good night and went in our room and locked the door. Needless to say, we got no sleep for the rest of the night. I asked the clerk in the morning if there could be some reparations made for the scare and inconvenience at 4:15 in the morning. He stated he had no control over any such thing. I will call management at this hotel on Monday, June 10. The breakfast was pretty pathetic. The clerk asked several times if we would like to try the automatic pancake maker. I may have done so if there had been any pancake syrup at all. We had some cereal and a couple sausages which were OK. It’s a shame, but this is really inexcusable!