Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Food was good, room was clean.

Great place to stay

I was expecting breakfast like all the other holiday inns where we had biscuits (there weren’t any) and no waffles just pancakes. Half n half and sugar was out just unimpressed and the omelets were cold

They need new mattresses and should wash the comforter inserts all the time. Bad body odor on my comforter insert . They brought me a different one that was clean smelling. Service person was great but neighbor blasting tv not so much

Great location, excellent breakfast offerings, particularly the omelets and cinnamon rolls. The ADA rooms were very accommodating. The pool and hot tub were clean and a perfect temperature. The staff was friendly and hospitable.

We were in an ADA room. The bathroom door was incredibly noisy. The size and style of the door was large enough for mobility devices, but every ADA room could hear the WHAM of the other rooms. One other concern was the the floor of the bathtub was higher than the floor of the bathroom, causing a stumble upon stepping out of the bath.

Very friendly staff. Clean rooms and spacious. Swimming pool and hot tub great, but a little sandy in the bottom. It didn't stop the fun. We will be returning to this facility for sure.

Shower water weak because 1/2 water was going through faucet, no grab bar in shower, toilet would not flush unless you stood there and held lever down, sink bask splash didn’t touch walls( no issue for us but water can get behind it causing mildew), breakfast; turkey patty was like cardboard, pancakes were very thin. I will say cleaners were very nice and details as was the breakfast attendant was extremely pleasant and attentive. Folks eating really liked her.

Staff very friendly and informative. Peggy, who put out the breakfast did a great job. Food very tasty and attractive looking. Had a problem at checkin, but the desk clerks helped me through it and all went well.

Location. Went to another location by mistake about 15 min to the west and had to backtrack 15 min to get there.