Hotel PortAventura

Great quality room, air conditioning effective but quite so easy to sleep with. Multiple pools where there was always space and great selection of food

Location is great. Staff was friendly the 1 hour of early access was great for the kids. There are not a lot of dining options later in the evening at the property, and only one restaurant in the park that accommodates later dining. Also the gym is in bad shape, a lot of the weight machines are broken and the floor had water damage bucking the floor. The sauna and steam work do not work at all and are not completed yet. The rooms were comfortable and clean and location was our main reason for the stay :)

I would say, if you are going as a family STAY AWAY They dont have not even a kettle in the room , if you have to warm some milk for a bottle, well good luck. Be aware, they charge for everything! they create issues to sell the solution. No water? well there is a machine that sell bottles for 4 euro (300ml) Simply the ONLY place i have been that you cannot wear sunglasses on the pool, unless ofc you buy the over expensive glasses cord for 15 Euro. Full board is outright scam, you don't have any restaurant open during the afternoon for lunch. only dinner and breakfast. For 2 adults and 1 toddler, they chaged 70Euro, for poor generic food. The buffet it self i felt i was on a supermarket when covid pandemic hit. everyone just stacking up food. Pool sits, if you want to get any sits, well wake up 7am and put a towel on any sits as seem its not controlled and everyone just go there and put a towel. Your room, has a 50euro fridge that bearly cools water. so good luck buying food. Not gonna even get to the park, you guys check trust pilot instead expedia reviews.

The hotel is in serious need of renovation. It is dirty and there is a bad smell in the rooms and corridors. The ac did not work in our room and there were ants everywhere. In addition, there was a strong smell. We were given another room in which the ac worked but there was a strong smell of cigarette. Not a 4 star hotel. The staff at the reception was really nice and helpful and changed our room quickly.

Was nice, building was a bit tired. Water is expensive. Staff were great though

Hotel looks lovely on first appearances, the Mediterranean style and feel is very nicely done, however, its very tired and the service we experienced was nothing but awful. We were merely asking for a table to eat in the pool area restaurant to be shouted at by the host because we hadn't booked and therefore couldn't book? Very strange! Her attitude was appalling the way she spoke to us with no respect whatsover! We had to settle for the buffet restaurant in the main hotel area but this was carnage, had to pay set price per person for the food which was cold, bland and full of rude people pushing in with no regard. Trying to get a drink took an age, by which point was all I wanted. Hotel room was stinky and felt unhygenic. Could do with an overhaul to bring it back to a higer standard which I am sure at one time it would have been. Although convenient for the park entrance I would rather have stayed in a more decent hotel down the road.

Good location for theme park

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Great accommodation, great service and a great sleep after busy days at the parks. Such a nice feeling to just have the short walk from the gate straight to hotel after being on feet all day .

Reservamos desde el 17 al 19 de abril, con dos dias de parque incluido, del cual solo pudimos usar un día, ya que el staff completo tanto del parque como del hotel decidieron hacer una huelga y el parque no estaba funcionando y el hotel con servicio limitado, empezando por el desayuno que estaba supuesto a ser bufett fue un desayuno con pan y frutas, vasos, platos y cubiertos desechables. El servicio del personal HORRIBLE! Nos sentimos maltratados, sobre todo por el señor de la recepción que atiende en la noche Sasha, con manejo completamente despectivo, sínico y poco colaborador. No volveremos NUNCA! Aparte de tener ahora que tomarnos la molestia de reclamar el reembolso por el día de parque que no pudimos utilizar y los servicios no proporcionados. CIERREN ESO!