Hotel PortAventura

In general the hotel was good. BUT nothing special. Very limited in places to eat & drink.Also very noisy. Children running up & down corridors late at night (however this isn’t the hotels fault more poor parenting) & then cleaners dragging chairs in other rooms early in morning when cleaning. We also had LOTS of ants in our room and on bed. We did complain but nothing was really done about it. Overall I wouldn’t stay at this hotel again.

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The rooma are big enough for a family of 1 child. The only problem is that although the bed is very big it is very uncomfortable. They need to change the beds

Everything was perfect

Paid for a “2 King Beds” room. Got a room with only one bed. When I requested this be corrected, since I prepaid for a non-refundable room, I was asked by hotel reception if I had a couch in my room. When I told the woman no, she then said they’d bring in a roll-away cot. I have VIP GOLD status and am supposed to be offered free room upgrades, food discounts, etc. However, at PortAventura I pay almost $200 for a 1-night stay to be downgraded from the room type I booked.

Room was appaling, leaking ceiling, broken wardrobe doors and shower pools were good though, exactley the same breakfast everyday, dinner buffet is boring.

The parks were nice, except for visible lack of staff creating huge queues that could have been better managed with more trained staff. The hotel is very convenient, the pool and buffets are quite nice. The problem I had was with the smell in the room, probably because I was very close to the restaurant (room 2109) and its exhaustion flumes were somehow invading my A/C. The A/C temperature was also very high, couldn't get it down to a comfortable level

The hotel is lovely, however, the pool is very strict to say it’s a child friendly theme park hotel. You are almost told ‘NO FUN’ it’s very relaxing though and tranquil so I understand why they have done this but I didn’t expect it from a child oriented place, such as a theme park hotel. The hotel also have a scheme where you collect points to stay in hotel but the pints card didn’t work for the full first day!! The theme park was great, but you need to buy fast pass, if not you have 3 hour waits for rides. Staff are rude, don’t expect the English/American customer service, the staff bark orders and are often rude for no reason! Also unfortunately the Spanish/French customers we dealt with seemed to have an issue with queuing! It’s very frustrating after 2.5 hours to have big groups push in front (happened very often). Fast track is expensive but it’s NEEDED.

Absolutely superb! The room was spacious, spotlessly clean and in great order. The bathroom was brilliant and with great lighting. The shower superb also. The staff were helpful, friendly and accommodating. The entire resort was above and beyond my expectations. The evening parade and light / fireworks show just breathtaking. We are about to book again! Thank you.

Near the park Good breakfast