Grand Park Royal Puerto Vallarta - All Inclusive

Food quality sucks. Room service is not available all the time they should specify that. They don't have any bottled water. The drinks are mediocre. Check in was extremely slow.

People were very nice. Drinks were not great, sun during the morning hours was limited and the majority of the people at the resort were Spanish speaking families…which was fine with us, but they didn’t seem to like having English speaking people there.

We had a great time. Room was perfect with a great view. Our membership came with a butler named Bryan and he was great. Very attentive and always willing to help us in whatever.

The hotel was clean and well stocked. The staff could not have been more friendly or more professional. I would stay here again in a heartbeat!

La vista de la habitación hermosa 💖

Olía un poco mal los baños pegados a las albercas

The overall experience was great. The food felt very authentic if that’s what your looking for, and while most of the staff primarily spoke Spanish, they were very helpful and used Google Translate when needed. The Funtastic team did an amazing job keeping the kids entertained with games and activities

Bryan was an amazing butler during our stay at Grand Park Royal. He was extremely attentive and made sure we had everything we needed the entire time. From checking in on us to helping with reservations and little details, he really went above and beyond to make our stay special. He treated us very well and always had a friendly, professional attitude. We truly appreciated his service and he made our experience even better. Thank you, Bryan! 👏🌴

My family chose this resort for our annual vacation. Having stayed at and thoroughly enjoyed Grand Park Royal Cancun, we assumed the Pierto Vallerta location would provide a similar experience. Boy did they sucker us in. The only "Luxury" space in this resort is the entrance reception/lounge area and the rooftop Exuinox Bar/lounge/pool area. The rest of the property can only be described as ghetto. The concrete in the pools is old and dingy, there's sand everywhere because there's only one shower/foot washing station. The bathrooms were absolutely filthy and there are no words for how badly they smelled. The beach is tiny, narrow and covered with trash. There were vast crowds of people gathering under the concrete terrace for shade blaring each individual groups music over the top of the resorts blaring speaker as if in competition. Our hotel room, king premier oceanview provided access to the rooftop lounge in the price and was the only place we could find any peace. However, they kicked my 17 year old daughter out because she wasn't 18 which removed the peaceful rooftop as a quiet family getaway. We had three rooms, all of which had mold in the showers. All 6 people in our family got bites from some sort of bug which i believe were in the beds. We were so disgusted that we tried to speak with someone to either change rooms or get a discount now that we couldn't enjoy premium access and all the staff treated is with a sort of mild neglect seemingly hoping we would just go away. No refunds, no help at all because we booked with Expedia After three days talking to expedia we were able to get a minor discount. Luckily there was a phenomenal nightly rental next door which we promptly moved to and had a wonderful experience. Food was decent and as expected aside from Cafe Sole which provided nothing but broken coffee machines and maybe soft ice cream if that wasn't broken (according to staff) as well. If you manage to get a lounge chair by the pool ....do not!!...leave your things unattended while you go eat or the hotel staff will take it and you'll come back to someone else in your seat. They said we weren't allowed to hold seats. On top of that the pool area doesn't even get any sun until just before noon. One of the review pictures shows what the pool area really looks like. You will regret staying here unless you want noise, crowds and sitting in the shade next to a cold pool with no coffee because their machine is broken again.

The resort was beautiful, very clean, safe and family-friendly. It offers incredible ocean front views. We could see whales or dolphins almost every morning/night. The resort offers evening entertainment/live shows which were so much fun! The resort also has a lifeguard and doctor on-site for added comfort. The staff were so friendly, checking in and out was super easy. The food was fantastic and I enjoyed that snacks were offered in between. I would recommend this resort any day! It is far from the airport so I do recommend arranging a bus shuttle when booking. My last and probably most important comment is to wait to book excursions until you reach your resort. You will likely be approached at the airport by multiple agent who works for other resorts. It's best to make sure the business is going to the people who will be serving you throughout your vacation.